Position Summary

Manages the day-to-day operations of Bien Mur Market Center and Gift Shop. Maintains/implements company policy and procedures. Delegates/supervises administrative, retail duties and functions of team members.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for full financial accountability for all profit and loss centers within the Bien Mur Market Center and Gift Shop.
2. Spends considerable time in the operations MBWA (Management by Walking Around).
3. Develops strategies to improve guest service, increase store sales and increase profitability.
4. Ensures guest needs are met, complaints are resolved, and service is quick and efficient.
5. Ensures all products and displays are merchandised effectively to maximize sales and profitability.
6. Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.
7. Develops business plans and coordinates marketing plans with the Resort Marketing Department to increase visibility to public and ultimately increase profit.
8. Ensures all invoices and coordinates payment with accounting department.
9. Responsible for merchandising products in the Market Center.
10. Develops and maintains policies and procedures, and handling guest transactions; including shipping and handling.
11. Develops procedures for inventory audits.
12. Coordinates/performs a multiple range of support activities, projects, deadlines, and assignments for Bien Mur Market Center and Gift Shop.
13. Manages and supervises Sales Team Members’ activities, functions and scheduling.
14. Coordinates and maintains all aspects of guest and vendor relationships.
15. Coordinates administrative support, problem solving, and project planning.
16. Coordinates timely responses to a variety of written inquires. Drafts/edits correspondence from personnel knowledge and/or reference materials.
17. Possesses sales capabilities to fill in as necessary; i.e. lunch breaks, absences, trade shows, or periods of high guest traffic.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Strong business knowledge which includes Native American Arts and Crafts, customs, and traditions.
2. Organizational skills to manage multiple projects and consistently meet deadlines in a fast-paced business environment.
3. Working knowledge and understands all aspects of retail operations-maintaining operational budget.
4. Ability to analyze and solve problems.
5. Excellent public relations skills. Pleasant and outgoing with the ability to deal effectively with both guests and staff.
6. Must have excellent guest service skills.
7. Must have excellent written and verbal communication skills.
8. Must have excellent retail selling skills.
9. The ability to teach and coach sales team members in proper selling methods.
10. The ability to make prudent purchasing decisions.
11. Knowledge of inventory control procedures.
12. Ability to create an environment of teamwork.

Education and Experience

Required:

1. High School Diploma, or GED Certification.
2. Five (5) years retail management experience including three (3) years in Native American Jewelry and Art retail sales management.

Preferred:

1. Bachelor’s degree

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work normally performed indoors, weekdays, weekends, and evenings.
2. Work requires normal dexterity while walking, climbing stairs, squatting, bending, standing, sitting, and lifting.
3. Working requires traveling off premises for buying, competitive evaluation, and trade shows.