Position Summary

Responsible for greeting casino and resort guests in a warm and friendly manner as their vehicle is accepted or returned to them after their visit. Safely Park and retrieve vehicles with standard stick (manual) or automatic transmissions.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Will greet arriving and departing guests assisting them to and from their accommodations.
2. Quickly evaluates condition of vehicle, completes valet ticket, and attaches ticket to the customer’s keys.
3. Properly secures vehicle and keys.
4. Enters data into CPVS system.
5. Park and retrieve guest vehicles following appropriate valet policies and procedures.
6. Ensure that the leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
7. Assist with room moves, special luggage deliveries and/or pulls, and attend the Lobby and front door.
8. Must be prepared to give knowledgeable recommendations for the property/ city events, and outlets.
9. Communicate and partner with other departments as applicable in supporting the guest experience.
10. Performs other duties as needed or required.
11. Must attend and complete are required departmental training.
12. Works collaboratively to deliver the highest degree of service to all guests.
13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Must have the ability to provide exceptional customer service.
2. Ability to follow instructions.
3. Good driving record.
4. Knowledge of local area.
5. Ability to drive a vehicle equipped with standard transmission.
6. Ability to retrieve customer’s vehicle safely and quickly.

Education and Experience

Required:

1. Must be at least 19 years of age.
2. High School diploma or GED equivalent required.
3. Ability to drive Manual and Automatic Transmission vehicles.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 50 lbs.)

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 50 lbs.)

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 50 lbs.)

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

The worker is subject to:

1. The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
2. Activities occur inside and outside. Outdoor work is subject to temperature extremes and inclement weather conditions.
3. Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
4. Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles, exposure to high heat or extreme cold.