Position Summary

The dealer, under the direction of the Table Games Director, Manager, Pit Manager and Supervisor, is responsible for dealing with the assigned game in accordance with casino policy and procedures. The Dealer may sign Fill/Credit slips, table opener/closer and temporary opener/closers. The dealer has access to pit areas, table banks, and cards/dice in play and customer funds.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Checks and verifies all equipment.
2. Verbalizes on all game transactions.
3. Accurately deals with all games as assigned.
4. Knows and understands the procedures for all games assigned.
5. Provides outstanding customer service.
6. Keeps supervisor informed about game situations.
7. Makes proper change and color-ups.
8. Possesses excellent dexterity for the games dealt.
9. Understands and observes the proper rotation.
10. Responsive and compliant with supervisor requests.
11. Recognizes winning/losing bets and situations.
12. Always maintains awareness of game situations and players.
13. Walk the tables on games that require it.
14. Follows all procedures regarding the acceptance of tips.
15. Treats all customers as valued patrons of the house.
16. Maintains a neat and professional appearance.
17. Assists the supervisor in complying with all duties.
18. Strict adherence to Sandia Casino System of Internal Controls.
19. Maintains and cleans work area.
20. Performs additional duties and responsibilities as necessary or assigned.
21. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas. Team members in this capacity:
2. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
3. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
4. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
5. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to pass game tests and auditions.
2. Ability to deal effectively with the public.
3. Ability to work odd and unusual hours, including weekends and Holidays.
4. Ability to exhibit a strong motivational commitment to the organization.
5. Ability to follow instructions.
6. Ability to speak accurately and clearly in public.
7. Knowledge of all Table Games rules and regulations.

Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. One (1) year dealing experience.
3. Successful passing of a table audition.
4. Must be at least 21 years of age.
5. Must be able to read, write and speak English fluently.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate

1. Hands-grasp, manipulates, bilateral coordination, eye and hand coordination, overall and finger dexterity.