Position Summary

Directs the overall support activities including the planning, procurement, installation, implementation, on-going support and administration of all major technical systems located on the Pueblo of Sandia and its enterprises.

Manages the communication systems impacting Pueblo of Sandia and its enterprises. Ensures the architecture, systems and applications are interoperable within the Pueblo, its companies and governmental departments. Ensures the processes and procedures support senior management initiatives, strategic objectives for Information Technology and property initiatives. Ensures that Management Information Systems and Information Technology support is in accordance and responsive to the business objectives of each company and department.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Ensures that operational processes and procedures support senior management initiatives and strategic objectives.
2. Analyzes the needs of all departments and establishes priorities for feasibility studies, systems design and implementation to develop new and/or modify the company’s information processing systems.
3. Establishes, plans and administers departmental work standards, policies and procedures.
4. Assists the COO and Governor with the planning and implementation of activities within the Information Technology (IT) Department as requested.
5. Coordinates the implementation of hardware, software and network upgrades with Systems Development, Network Systems and Business Analysis staff.
6. Administers Information Systems related procurement, administrative, budgetary and processes.
7. Responsible for insuring compliance with all regulatory issues that are unique to a casino. Required to be following NIGC MICS, Gaming Commission Regulations, Internal Controls and Policy & Procedures.
8. Responsible for overall system security and access control, to ensure that system functions, programs and files cannot be accessed without specific authorization.
9. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs other duties as requested by management.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of the NIGC MICS, Gaming Commission Regulations, Internal Controls and Policy & Procedures.
2. Ability to work effectively with Pueblo of Sandia government and enterprise staff.
3. Ability to learn software that involves programming.
4. Knowledge of the following applications or systems is preferred:

• Gaming application systems
• Hospitality application systems
• Microsoft applications
• Business support systems
• Avaya Telecommunications
• Cisco network hardware and software

1. Ability to complete courses and certifications deemed necessary by the Casino.
2. Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills.
3. Ability to create an environment of teamwork while managing and motivating employees working in a high-pressure environment towards successful results for the Pueblo of Sandia and company.
4. Strong administrative, P/L management, technical, problem solving and negotiation skills.
5. Excellent verbal and written communication skills are required to communicate to all levels within the company and vendors.
6. Ability to prioritize, direct and monitor multiple tasks and assignments.
7. Technical knowledge of the PC environment including hardware, operating system and networking. Experience in utilization of Windows applications in a business environment.
8. Ability to analyze problems and apply logical/cost effective solutions.
9. Ability to evaluate, recommend and implement proven technologies that apply to business strategies and system needs.

Education and Experience

Required:

1. Bachelor’s Degree in Computer Science, Information Technology (IT), CIS (Computer Information Systems or related field
2. Seven (7) years progressively more responsible IT management related experience including supervising a helpdesk, application support, infrastructure support and network support personnel.
3. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eleven (11) years may substitute for the required education and experience.

Preferred:

1. Microsoft MCP, Cisco CCNA and Project Management certifications.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to odd and unusual hours, including weekends, overtime and being on call.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.