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Supervisor - Retail Operations

Bally’s Dover
Dover, DE
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Major Focus

Responsible for assisting in the management of the retail shops and upholding the high standards of the operation. Ensure excellent customer service, maximize financial return, and foster a great work environment.

Essential Functions
  • Provide guests with the highest level of customer service.
  • Maintain awareness of security in all shops.
  • Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
  • Handle all complaints and problems that may occur in a courteous and professional manner.
  • Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
  • Ensure proper pricing of merchandise.
  • Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
  • Maintain a smooth selling floor.
  • Ensure employees are implementing store promotions and sales contests.
  • Ensure all “Specialty Brand” programs are followed and standards upheld.
  • Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
  • Assist with monthly inventory.
  • Complete and issue timely evaluations for subordinates.
  • Conduct formal and informal training for subordinates.
  • Conduct formal and informal coaching and counseling with subordinates.
  • Reward and recognize superior performers.
  • Ensure that employees work safely and follow all safety rules.
  • Ensure compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintain up-to-date knowledge of industry and competition.
  • Ensure effective communication within the department and company.
  • Hold subordinates accountable for established performance expectations.
  • Motivate and develop staff; provide advice and guidance as appropriate.
  • Comply with and enforce compliance with the company’s recycling program standards.
  • Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
  • Interviews, selects, hires and retains superior employees
Additional Functions
  • Perform other duties as assigned.
  • High school diploma, GED or equivalent work experience required.
  • Two years of retail supervisory experience preferred.
  • Must possess good math skills.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements




Pull ( 100 pounds)



Color Perception


Climb, Ascend/Descend (Stairs, Ladders)


Stoop /Kneel /Crouch


Hearing / Listening


Lift ( 25 pounds)



Clear Speech / Talking


Carry ( 25 pounds)



Drive (local / long distance)

Repetitive Motion


Dexterity /Hand


Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods

Reach (Above Shoulder)


Push ( 100 pounds)


Sit for Extended Periods


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


Reading – Complex


Writing – Complex


Analysis / Comprehension




Basic Math Skills


Judgment / Decision Making

Work Environment

Shift Work


Pressurized Equipment


Works Alone

Extreme Heat

Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others

Extreme Noise

Fumes / Odors


Face-to-Face Contact

Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Compensation: $16.00 per hour

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.