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Manager - Restaurant

Bally’s Dover
Dover, DE
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Major Focus

Manages the activities and functions of assigned food outlets. Responsible for managing the budget, staffing, liquor cost, food cost, recycling program, as well the major focus of our Customer Express and Sterling Customer Service Program.

Essential Functions
  • Ensures delivery of quality service and price value.
  • Major focus of company’s key customer service measures of Courtesy, Efficiency, Safety, and Wow Experience.
  • Oversees the daily operations of assigned restaurants, including the budget and staffing.
  • Monitors the operations to ensure compliance with all established standards and procedures and applicable laws and regulations.
  • Prepares financial reports, and utilizes and applies the information in a timely and practical manner to improve the operation, to include forecasting expenses and revenue.
  • Maximizes cost effectiveness within the venue by ensuring compliance with established budget, labor, and revenue benchmarks.
  • Recommends and implements techniques to improve productivity, reduce costs, and improve customer service.
  • Ensures that food services delivery is consistent with the department’s mission and business strategy.
  • Ensures prompt and courteous service to guests.
  • Monitors restaurant employees to ensure they provide service in accordance with established standards, and takes action to correct deficiencies.
  • Develops the talents and skills of employees as measured by customer satisfaction, employee satisfaction, and successful employee advancement.
  • Develops ‘team” atmosphere with employees and a pro-active leadership role in both front and back of the house.
  • Maintains appropriate staffing levels; prepares work schedules, delegates work, and makes station assignments.
  • Holds regularly scheduled meetings with supervisory team.
  • Operates InfoGenesis Point of Sale system, SMS Purchasing system, and back office computer systems proficiently to support operations.
  • Maintains a safe, clean, and comfortable environment at all times.
  • Complies with internal and external agency sanitation standards, as applicable.
  • Circulates through restaurant and coordinates activities of service personnel to provide efficient and courteous service to customers.
  • Greets and communicates with guests in a friendly and courteous manner.
  • Receives and resolves customer grievances and concerns.
  • Maintains constant awareness of services, promotions, and events offered to inform guests.
  • Exhibits superb team leadership/development and partnering ability while working with department employees and other department staff.
  • Presents a neat, clean, well-groomed appearance at all times.
  • Assists with budget preparation as directed.
  • Interviews, selects, hires and retains superior employees.
  • Coaches and counsels subordinate employees.
  • Oversees and ensures the timely completion of employee evaluations.
  • Conducts training with subordinates, both formally and informally.
  • Issues disciplines and terminates employees as appropriate.
  • Rewards and recognizes superior performers.
  • Oversees and ensures that employees work safely and follow all safety rules.
  • Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
  • Manages departmental budget, maximizing revenue and controlling expenses as appropriate
  • Manages payroll and labor costs.
  • Maintains relevant records and oversees the maintenance of records as appropriate for the department.
  • Develops and implements strategic goals, objectives and business plans for the department
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintains up-to-date knowledge of industry and competition.
  • Ensures effective communication within the department and company.
  • Holds subordinates accountable for established performance expectations.
  • Motivates and develops staff; provides advice and guidance as appropriate.
  • Complies with and enforces compliance with the company’s recycling program standards.
Additional Functions
  • Performs other duties as assigned and may assist at other outlets.
  • Must possess 3 – 5 years of experience as a restaurant manager/supervisor position in high volume, mid-priced restaurant.
  • High school diploma, GED, or equivalent work experience required, college preferred.
  • Must be proficient with Microsoft Office software.
  • Must possess superior customer service and leadership skills.
  • Must possess superior oral and written communication skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must have the ability to logically and independently plan, organize and complete work.
  • Must have the ability to set and achieve high standards of performance.
  • Must be ABC certified before starting work
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements




Pull (50 pounds)




Color Perception


Climb, Ascend/Descend (Stairs, Ladders)


Stoop /Kneel /Crouch


Hearing / Listening


Lift ( 25 pounds)



Clear Speech / Talking


Carry (25 pounds)




Drive (local / long distance)

Repetitive Motion


Dexterity /Hand

Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods

Reach (Above Shoulder)


Push (50 pounds)


Sit for Extended Periods


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


Reading – Complex


Writing – Complex


Analysis / Comprehension




Basic Math Skills


Judgment / Decision Making

Work Environment


Shift Work


Pressurized Equipment

Works Alone

Extreme Heat


Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others


Extreme Noise

Fumes / Odors


Face-to-Face Contact


Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Compensation: $50,000 per year

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.