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Server - Food - SB Sugar Factory

Bally’s Dover
Dover, DE
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Major Focus

Ensure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits, and conducts other monetary or control procedures as required in various restaurants.

Essential Functions
  • Ensures friendly, efficient, and effective service of food and beverage to all guests, in a timely fashion, adhering to Company Standards.
  • Ensures guests are greeted with in 2 minutes making eye contact and smiling.
  • Beverage order placed within 2 minutes- suggest appetizer and alcohol drink of the day.
  • Soups and salads served within 3 minutes, appetizers within 5 minutes, lunch within 10 minutes, dinner within 15minutes
  • Operates POS system. Issues guests checks in a holder, makes change, and closes checks. Servers must have an Assistant Manager and/or Supervisor run end of day report to ensure no open checks.
  • Must possess a personable, customer service attitude with organizational ability to handle multiple tasks simultaneously.
  • Reports for work in a clean and neat complete uniform including name tag, ID badge, Service License, cork screw and black non slip shoes prior to start of shift.
  • Maintains thorough knowledge of the restaurant menu.
  • Answers guests’ questions regarding the menu, makes suggestions regarding food specials, and soups of the day.
  • Writes guests’ order.
  • Checks dishes for presentation and accuracy before leaving kitchen.
  • Pre buses and resets tables as well as assist in running food from the kitchen.
  • Stays visible at all times to the guests. Limits time in the kitchen.
  • Completes opening and closing side duties. Checks with assistant manager/supervisor before leaving shift.
  • Observes diner’s response to any additional requests and to answer any questions guests may have.
  • Provides exceptional customer service with a smile.
  • Communicates effectively with co-workers, supervisors, chefs and guests.
  • Follows all relevant policies and procedures set by the company.
  • Complies with the company’s recycling program standards.
  • Follows all state and company ABC Safe Serving of liquor rules and requirements at all times.
  • Must be actively at work to perform the essential functions of this job.
  • Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. Comply with all state and federal liquor laws
Additional Functions
  • Performs all other duties as assigned
  • Must possess high school diploma or GED.
  • Must possess good communication skills.
  • Must be able to report to work on time as scheduled.
  • Must be able to work weekends, holidays and nights as needed.
  • Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
  • Must present an overall professional appearance and report to work in appropriate uniform.
  • Must be ABC certified before starting work.
  • Must be able to speak, read and write English.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements




Pull (25 pounds)




Color Perception

Climb, Ascend/Descend (Stairs, Ladders)


Stoop /Kneel /Crouch


Hearing / Listening


Lift ( 25 pounds)



Clear Speech / Talking


Carry (25 pounds)



Drive (local / long distance)

Repetitive Motion


Dexterity /Hand

Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods


Reach (Above Shoulder)


Push (25 pounds)

Sit for Extended Periods


Mental / Reasoning Requirements


Reading – Simple


Writing – Simple

Advanced Math Skills

Reading – Complex

Writing – Complex

Analysis / Comprehension



Basic Math Skills

Judgment / Decision Making

Work Environment


Shift Work


Pressurized Equipment

Works Alone

Extreme Heat


Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others

Extreme Noise

Fumes / Odors


Face-to-Face Contact

Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Compensation: $6.00 per hour

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Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.