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Clerk - Front Office

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Compensation: $15.00 per hour

Description

Major Focus

Responsible for ensuring hotel guest satisfaction by providing extraordinary customer service at the Front Desk in an extremely professional manner.

Essential Functions
  • Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
  • Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with VIP Services.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Provides exceptional customer service.
  • Work safely, following all established safety rules and regulations.
  • Communicate effectively with co-workers, supervisors and guests.
  • Follow all relevant policies and procedures.
  • Complies with the company’s recycling program standards.
Additional Functions
  • Performs other duties as assigned.
Requirements/Education
  • High school diploma, GED, or equivalent experience preferred.
  • Must possess good communication skills.
  • Must have computer experience.
  • Must be outgoing, friendly, helpful personality, and a positive attitude.
  • Must be able to work independently.
  • Must be reliable and have initiative.
  • Must be able to report to work on time as scheduled.
  • Must be able to work weekends, holidays and nights as needed.
  • Must be able to successfully pass a background check.
  • Must present an overall professional appearance and report to work in appropriate attire.
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics that are necessary to perform the essential functions of the job and are not intended to be a description of all work requirements that may be inherent to the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pull ( pounds)

Bend

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

Stoop /Kneel /Crouch

X

Hearing / Listening

Lift ( pounds)

Taste

X

Clear Speech / Talking

Carry ( pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)

X

Sit for Extended Periods

Other:
Mental / Reasoning Requirements

X

Reading – Simple

X

Writing – Simple

Advanced Math Skills

Reading – Complex

Writing – Complex

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

Judgment / Decision Making
Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

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Bally’s Dover

1131 North DuPont Highway

Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

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