Position Summary

The Administrative Assistant supports the General Manager of Gaming Operations.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Provides advanced administrative support by overseeing the daily operations of the casino through professional, ethical business practices.
2. Performs routine administrative responsibilities such as drafting correspondence, scheduling appointments, meetings, conferences, travel, and organizing and maintaining paper and electronic files.
3. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment/supplies inventories; evaluating new equipment and techniques.
4. Resolves routine administrative issues and answers inquiries concerning patron disputes and departmental issues.
5. Accepts, screens, and routes telephone calls as necessary.
6. Acts as a liaison with other departments and Sandia Tribal Gaming Commission on basic administrative and/or operational matters.
7. Reviews, and proofreads correspondence, reports, and internal controls for accuracy and syntax.
8. Sorts, opens and distributes mail; sends and retrieves facsimiles.
9. Maintains work schedules in Unifocus.
10. Replies to E-Surveys submitted through Unifocus.
11. Maintains timecard information in KRONOS.
12. Attends various executive-level meetings and transcribes minutes.
13. Uses the Internet to research information for assigned projects.
14. Coordinates and manages special projects with vendors.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs additional duties and responsibilities as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to type 55 wpm accurately.
2. Ability to operate a multi-line telephone system.
3. Ability to understand and carry out oral instructions.
4. Ability to interact effectively with the general public and casino staff.
5. Ability to file, use a computer and standard office machine equipment.
6. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
7. Ability to exercise tact, courtesy, and initiative in handling routine problems.
8. Knowledge of office practices and procedures, business, English, math, and spelling.
9. Advanced knowledge of Windows and Microsoft Office Suite including; Outlook, Word, and Excel.
10. Ability to produce a range of documents accurately.
11. Ability to exercise sound personal management practices and exhibits a strong motivational commitment to the organization.
12. Ability to work odd and unusual hours, including weekends and overtime.
13. Ability to make judgments/referrals and decisions regarding customer and employee conflicts.
14. Ability to work harmoniously and professionally with co-workers and supervisors.

Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. One (1) year experience in an increasingly responsible position in an office/clerical management position.
3. Must be at least 21 years of age.

Preferred:

1. Certification in Executive Secretarial Studies, Business Management or related field.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico driver’s license.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors, and elevated noise levels
5. Tasks may be performed on uneven, inclined, hard, and soft-carpeted floors, cement structures, and surfaces.
6. Duties may involve walking, standing for long periods, sitting, and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate
• Hands-grasp, manipulates, bilateral coordination, eye, and hand coordination, overall and finger dexterity.