Description

• Responsible for assisting with the daily set-up, execution, and related emcee functions of daily casino prize giveaway promotions.
• Promotes the company’s products, services, events, and promotions via public address system.
• Educates players in the understanding, application, and usage of the company’s Rewards card to include its benefits.
• Interacts with all casino customers relating to all promotional events.
• Responsible for assisting with all paperwork and accountability.
• Executes property promotions and special events.
• Responsible for assisting with greeting all guests.
• Responsible for assisting with the emcee functions of weekly slot tournaments as assigned.
• Responsible for maintaining daily procedures regarding the Players Club members which includes, discerning appropriate identification, filing and record keeping.
• Responsible for assisting with maintain and balancing a cash drawer.
• Responsible for assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for assisting with direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Reports customer problems to other appropriate department for resolution.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.