Position Summary

Under the direction of the Security Lieutenant, direct and supervise Security Officers involved in monitoring casino property, facilities, and equipment to maintain a safe and secure environment for casino and patrons.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Supervises, coordinates and directs the work of Security Guards.
2. Counsels with direct reports/team members and recommends disciplinary action(s).
3. Trains team members regarding work assignments and casino procedures.
4. Assigns Security Officers assignments and locations.
5. Enforces all general and specific security special orders and directives.
6. Provides a safe and secure environment for team members and patrons.
7. Reviews reported violations, conducts investigations and takes appropriate action.
8. Oversees the inspection and monitoring of all security alarm systems, lights, fire and safety units.
9. Assigns Security Officers to patrol outside Casino premises reporting any problems/violations.
10. Assigns Security Officers to provide security for cashiers and other team members transporting cash.
11. Checks and verifies the ages of suspected minors.
12. Ensures that patrons/guests meet minimum age and other entry requirements.
13. Ensures that only authorized personnel enters secure areas.
14. Assigns team members to deliver materials and/or escort team members/patrons to private vehicles, busses or other locations on or off casino property.
15. Prepares and approves detailed activity and related departmental reports.
16. Contacts proper authorities in emergencies; i.e., Chief Operating Officer, Chief of Security, General Managers, Sandia Tribal Police, BIA, etc.
17. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to assign work and evaluate job performance.
2. Ability to respond to emergency situations.
3. Ability to communicate accurate information using a telephone and/or radio.
4. Ability to maintain a courteous and professional attitude.
5. Ability to investigate accidents and prepare incident reports.
6. Ability to operate assigned vehicles.
7. Ability to read/write and prepare detailed activity reports.
8. Ability to work under general supervision.
9. Ability to work odd and unusual hours, including weekends.
10. Ability to deal with and communicate effectively with the public and casino staff.
11. Ability to perform physical requirements of the position.
12. Knowledge of casino rules and regulations desirable.
13. Ability to create an environment of teamwork.

Education and Experience

Required:

1. High School Diploma or GED certification.
2. Six (6) months of Sandia Resort & Casino Security experience or three (3) years Security experience.
3. Must be at least 21 years of age.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico driver’s license.
4. Ability to obtain and maintain any other licenses and/or certifications as determined by management.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work is performed indoors and outdoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.