Description

Job Overview

The Manager, Online Analytics, oversees the strategic evaluation of social gaming platform performance and Guest engagement to drive brand growth. This role is responsible for the delivery of high-quality insights using data analysis techniques across gaming and social engagement platforms. By translating complex social platform data into actionable business recommendations, the Manager collaborates with cross-functional leaders to optimize content strategy and maximize platform ROI. This position emphasizes proactive leadership, the development of sophisticated measurement frameworks, and a commitment to staying ahead of digital trends to enhance the company’s social presence.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

 System

Our Enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.  We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.  The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities 

Online Strategy Development:

Collaborate with the Program Management team and Director, Business Intelligence and Analysis in developing a companywide analysis plan for online, on-prem strategy.

Pro-actively partner with key stakeholders to identify opportunities for enhancing insights and visibility into player behaviors and trends to improve guest experience and increase ROI.

Analysis and Reporting:

Create analyses on key features related to platform engagement, online purchases and on-property redemption.

Develop and automate recurring reports across various digital online platforms.

Works with operating department management - including Directors and Vice Presidents and communicates information in a clear and concise manner.

Analyzes and understands trends and behavior to produce meaningful conclusions and recommendations to business stakeholders.

Ability to recognize automation opportunities for descriptive analysis to help focus team efforts on higher-level predictive and prescriptive analysis.

Managing Others:

• Strong interpersonal and communication skills, including the ability to explain and discuss advanced analytical work with colleagues and clients from non-technical disciplines.
• Possesses a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manages staff and organize department functions in accordance with company guidelines.
• Delegates tasks and department assignments or projects, meeting deadlines related to those assignments.
• Directs others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Arranges timelines to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Evaluates information to render an opinion or acts based on that information that will impact the department or function.
• Focuses on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluates the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develops staff skills to enhance department effectiveness and manages resources to eliminate excess cost or unnecessary expenditures.
• Interviews and makes recommendation of candidates for new hire.
• Determines if and/or when policy or procedural infractions by team members occur and issues the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Conducts divisional/departmental staff meetings at least once per month.
• Performs other duties and responsibilities as assigned.

Essential Job Functions

• Ability to meet position requirements and fulfill responsibilities effectively.
• Effective communication skills, both spoken and written, with customers and colleagues.
• Attentiveness to customer needs and problem-solving abilities.
• Proactive approach to addressing challenges and seizing opportunities, with or without supervision.
• Tactfulness, honesty, and ethical behavior in the workplace.
• Consistency in maintaining standards and accuracy in work.
• Adherence to established guidelines and procedures.
• Adaptability to diverse backgrounds and cultures, including handling challenging interactions.
• Building rapport and trust with others, understanding their concerns and needs.
• Collaboration, teamwork, and support for colleagues and other departments.
• Commitment to exceptional customer service, problem resolution, and prioritizing customer needs.

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED– required
• Bachelor’s Degree in Related Field AND two (2) years Supervisory experience– required
• OR Four (4) years’ experience in a Management position– required
• OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality– required
• Five (5) years’ hands-on experience with querying large steaming data sets via Kafka and Snowflake environments. – required
• Five (5) years of in-depth understanding of e-commerce analytics including DAU, MAU, Monetization Funnel Analysis, Customer Lifetime Value, Customer Segmentation, Churn Prediction and Customer Retention. – required
• Five (5) years’ experience in visualization tool knowledge such as PowerBI or Snowflake Streamlit, having familiarity with report scheduling, multiple data source combinations and extract, load and transfer (ELT) capabilities. – required
• Five (5) years’ experience with coding tools such as SQL, Python, R. - required
• Must be able to get along with co-workers as a team player, maintaining a positive attitude and a focus on business results
• Experience managing direct reports including goal setting, feedback and improvement opportunity communication and one-on-one meeting.
• Willing to occasionally work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES