Description

Job Overview

The Game Operations Manager is responsible for the daily operations on the gaming floor. Directly supervises the Game Operations Supervisors and Game Operations Teller-Attendants. Indirectly supervises any employees of other departments if that department does not have a manager scheduled on a particular shift. Often, the Games Operations Manager will be the senior WCH employee present during a shift.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Provides excellent supervisory and management skills with a high level of maturity, competency, and dependability
• Supervises, trains, coaches, schedules, and evaluates gaming floor staff
• Ensures the gaming floor staff provides great guest service by recognizing great service of employees and holding employees accountable to meeting service guidelines and targets
• Directly responsible for the operation of the gaming department
• Manages other guest facing departments if the department manager is not present when an issue arises or if department supervisors need further direction in resolving guest or employee issues
• Documents and coaches violators of department procedures and WCH Expectation Guide values
• Ensures sufficient inventories are maintained to meet the needs of the gaming operation during the shift
• Promptly documents and corrects any safety issues that cause unsatisfactory conditions for guests or customers throughout the facility during the shift
• Ensures ServSafe and other alcohol beverage requirements are met
• Investigates and resolves any guest satisfaction issues that cannot be adequately solved by supervisors during the shift, regardless of the department; Properly documents and reports those incidents
• Enforces all applicable Standard Operating Procedures, Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times
• Protects assets of Wind Creek Hospitality during the shift
• Other duties as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED– required
• Bachelor’s Degree in Related Field AND two (2) years Supervisory experience– required
  • OR Four (4) years’ experience in a Management position– required
  • OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality– required
• Two (2) years of casino gaming department experience including verification of jackpots, issuance of complimentaries and other transactions– required
• Seven (7) years of experience in all aspects of Slot and Pari-Mutuels operations and possess organizational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously– required
• Thorough knowledge of slot data control systems, progressive control systems and meter assemblies.
• Strong working knowledge of computers including MS Word, Excel, Power Point and AutoCAD (preferred). 
• Must demonstrate ability in counseling and developing team members.
• Strong financial acumen relative to business metrics including labor, revenues, budgets, WPU, lease expense and capital expenditures. 
• Ability to handle a significant number of guests with outstanding guest service skills. 
• Critical thinking and decision-making skills.
• Physical ability to access all areas of the property.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Possess the ability to calculate figures and amounts such as discount, interest, commissions, properties, percentages
• Must successfully pass job interview, including a guest service audition-required
• Able to follow instructions furnished in written, oral, or diagrams formats
• Basic computer skills with Microsoft Outlook, Word and Excel
• Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel
• Willing and able to work odd and irregular hours including holidays, promotions and weekends
• Willing and able to travel and participate in training as recommended or required
• High level of professionalism, discretion, and confidentiality Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have the ability to obtain and maintain any applicable license as a requirement for this position
• Willing and able to work in a smoke/secondary smoke environment