Position Summary

Under general supervision, performs routine and complex duties following established procedures in the following areas: group health, dental, vision, life, disability, 401(k) plans, varied leave of absence plans, workers compensation and records maintenance. Will be assigned and/or cross-trained in all benefits plan administration. Encompasses benefits for all enterprises.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Process and maintain benefit changes, enrollments, terminations and corresponding payroll entries.
2. Audit submitted benefit and 401(k) enrollments to determine participant eligibility and timely submission to vendors.
3. Respond to team member requests, questions, claims issues, provide basic benefits and 401(k) plan interpretation and Cobra eligibility upon termination.
4. Maintain records of applicable benefit data, prepare audit reports.
5. Assist in assembling, disseminating benefit materials, maintaining inventory and order benefits supplies as needed.
6. Conduct Benefits presentation during New Hire Orientation. Responsible for presenting benefits information and assisting team members in the enrollment process during scheduled monthly benefits meetings, open enrollment and qualifying events.
7. Processes active and maintains inactive Worker’s Compensation claims. Verifies and submits Worker Compensation claims to carrier. Maintains required OSHA reporting.
8. Processes and maintains active medical leave of absence requests and submits claim information to carrier.
9. Assists with benefit fairs, open enrollment and training meetings as needed.
10. Performs monthly eligibility verification for medical/dental/vision account and correct billing discrepancies.
11. Responsible for 401(k) in service distributions, loans and hardship withdrawals.
12. Compiles and transmits new hires, addresses and status changes to 401(k) TPA.
13. Maintains 401(k) plan materials, ensures distribution of required annual notifications and coordinates quarterly on-site team member meetings with the third-party administrator.
14. Present, as appropriate, 401(k) eligibility and enrollment procedures to team members.
15. May perform special projects and other duties as assigned.
16. Strives to achieve performance excellence through job knowledge, experience, and focus on continued learning to gain expertise with all job requirements.
17. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia

Additional Responsibilities

1. Adapts to changing circumstances and demonstrates willingness to support management with all business initiatives.
2. Builds strong interpersonal skills by building a cohesive working relationship with co-workers and internal/external contacts, through collaboration and teamwork. Demonstrates a professional, knowledgeable, friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Strong analytical and interpersonal skills.
2. Demonstrated skills in PC applications, including word-processing, spreadsheets and databases.
3. Excellent verbal and written communication skills.
4. Ability to maintain effective working relationships.
5. Ability to handle multiple activities, projects and priorities in a fast-paced environment.
6. Ability to maintain a high level of confidentiality.
7. General understanding of human resources practices

Education and Experience

Required:

1. Associate degree in Human Resources, Business Administration, Business Management or a related field of study.
2. Three (3) years of experience directly related to the Essential Duties and Responsibilities of the position.

Preferred:

1. Bilingual skills in English and Spanish

Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.

Pre-Employment Requirements

1. Must maintain a valid and unrestricted New Mexico Driver’s License.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is normally performed indoors.
2. No or very little physical activity required.
3. No or very little exposure to physical risk