Location: Pala, CA

Responsible for managing the daily operation of public area team members to ensure Pala and AAA Four Diamond standards of cleanliness in all public areas are achieved and maintained. Responsible assisting the Quality Assurance Manager in the organizing, planning, managing, and controlling of activities performed by your assigned team members. Reporting directly to the Quality Assurance Manager.

• Minimum two-years experience in a high volume public area environment.
• Should have personal computer skills; Microsoft Office Suite including Outlook program knowledge preferred.
• Should have extensive knowledge of chemicals, carpet & floor care and maintenance equipment relating to Pubic Areas.
• Should have proper phone etiquette, people and strong communication skills.
• Should read, write, speak and understand English. Bilingual a plus – (Spanish preferred).
• Two or more years of supervisory or management experience.
• High school diploma or GED required.

Essential Job Functions:

• Maintains all agreed Pala and AAA Four Diamond standards.
• Maintains these set standards while remaining within agreed budgets on guest and cleaning supplies, salaries and any miscellaneous costs which apply to the department.
• Liaison with all relevant department heads and managers to ensure the smooth and efficient running of pubic areas.
• Monitors closely the condition and maintenance of all public areas and prepare appropriate work request forms.
• Ensures all assigned team members attend job safety training programs, i.e, OSHA Standards, HazCom, and Bloodborne Pathogens in co-operations with Guest Safety/Risk Management.
• Responsible for assisting in the ordering/purchasing of all related cleaning chemicals and materials required for public areas operations.
• Responsible for assisting in the control of issuing, receiving and replacing departmental keys.
• Responsible for overseeing the team members, stock levels, inventory and control of par levels in public areas.
• Maintains personal contact with guests in dealing with complaints, etc.
• Knowledge of special events and impact on public areas at all times, for future and present dates.
• Assist in controlling payroll costs ensuring sufficient coverage at any given time.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always exceptional.
• Ensure service is always of the highest degree.
• Ensure that operating equipment is always in perfect working condition.
• Be aware of special promotions within the property.
• Create an atmosphere of high morale and a happy working relationship among team members.
• Assist in administering to assigned team members the company Policies and Procedures pertaining to hotel regulations and standards.
• Prepare reports as requested by management.
• Ensure the productivity and efficiency of supervisors and team members by constantly overseeing work done.
• Ensure that workspace, office and public area storage rooms are always clean and tidy.
• Prepare weekly work schedules.
• Maintains harmony among team members and resolves grievances.
• Performs other duties as assigned.