Job Purpose:

•Provide a 4-diamond high standard service of cleanliness, sanitized, tidiness including exceptional guest service and experience to all hotel guests during the overnight shift.    

Qualifications:

•Previous guest room attendant experience at 4 Diamond hotel preferred.

•Rigorous detail oriented.

•Ability to work efficiently, positively, and independently during overnight hours.

•Ability to adapt to changes, tasks and prioritize as needed.

•Knowledge of proper cleaning techniques a must.

Essential Job Functions:

•Complete work assignments while performing daily duties such as cleaning and sanitizing all hotel guest rooms in detail following the 4 diamond standards and maintaining a safe work environment.

•Able to use and understand the assigned system to update status of rooms.

•Able to scan and report any damaged condition of furniture or amenities in the hotel room.

•Must have a high level of attention to detail and prioritize tasks.

•Responsible for submitting completed work room assignments on time.

•Responsible for front and back storage areas with cleaning, restocking, organizing, and disposing.

•Responsible for separating damaged linen accordingly.

•Responsible for restocking all housekeeping carts before the shift ends, always leaving it clean and well kept.

•Able to assist with all chemical distribution and restocking the main chemical dispensing machines.

•Responsible for amenity delivery to hotel guests.

•Responsible for maintaining the Ice rooms clean and sanitized.

•Responsible for keeping the team members and guest’s elevators, hotel rooms entrance, stairwells, and hallways clean.

•Able to assist with linen delivery and restocking on all floors.

•Reports any guest suggestions, comments or complaints to supervisor and ensure guest satisfaction.

•Able to interact and communicate effectively and efficiently with guests and team in a professional and courteous manner.

•Maintain confidentiality of guest information and pertinent hotel data.

•Responsible for any keys and/or equipment assigned.

•Complies with all OSHA, SDS and Hotel requirements.

•Able to understand the correct usage/procedure of cleaning chemicals for designated surfaces according to OSHA, SDS and Hotel regulations.

•Responsible for Clock in/out at the scheduled times and ready to perform all duties and responsibilities.

•Responsible to report all Lost & Found to assigned supervisor.

•Flexible availability including weekends and holidays.

•Perform other duties as assigned