Position Summary:

The IT Technician I position manages inventory, installs, modifies, and makes minor repairs to personal computer hardware and software systems and provides technical assistance and training to system users by performing the following duties.

NOTE:  Native American preference will be given 

Duties and Responsibilities:

• First tier technical customer support.
• Installs and maintains standard computer related equipment and software, maintains inventory, receives product and processes returns.
• Receives and inspects personal computer equipment, related hardware and software and prepares for placement per Information Services Request (ISR).  Installs software, including operating systems and end user applications as specified.
• Installs hardware and peripheral components such as monitors, keyboards, printers, memory and disk drives on user's personal computers.
• Instructs users in use of equipment and software.
• Answers customer inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
• Documents all help desk activity and equipment adds, moves and changes.
• Replaces defective or inadequate hardware and software.
• Escalates major hardware and software problems to appropriate team member.
• Conducts and documents all preventive maintenance.
• Manages software licenses and hardware documentation for workstations.
• Assists in monitoring the network, keeping system information up-to-date in a network log and ensures all components are operating correctly, i.e. cabling, hubs, management modules, patch panels, as well as primary hardware and software.
• Remains abreast of changes in user and system software and hardware requirements and makes recommendations for future software and hardware purchases.
• Loads and updates software applications as required.
• Works closely with Information Services team members on projects and tasks.
• Must follow all Corporate and departmental safety policies and procedures.
• Other miscellaneous duties such as trouble shooting and research as assigned.

This list of duties and responsibilities is illustrative only of the general tasks performed by this position and is not all-inclusive.

Education, and Experience:

• High School diploma and two years of post-secondary education.

• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related technical experience and training; or equivalent combination of education and experience. CompTIA A+, preferred.

• One-year (1) years related work experience
• CompTIA A+ Certification preferred
• Basic understanding and technical knowledge of current network and PC operating systems, hardware, protocols and office automation applications.

Minimum Qualifications and Advanced Skill Set: 

• High School diploma and two years of post-secondary education.
• One-year (1) years related work experience
• Have excellent organizational skills.
• Must have excellent customer service skills.
• Must have professional written and oral communication skills.
• Must possess knowledge of standard office programs such as Microsoft 365 etc.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Physical Requirements:

While performing the duties of this job, the employee will be on call 24/7 and will be required to sit and stand for prolonged periods of time. The employee is required to kneel, bend, squat, walk, and remain mobile for prolonged periods of time. The employee will use fingers, hands and arms to conduct repetitious movements and tasks such as operating a computer keyboard, mouse power tools and other computer components. The employee must be able to lift computers and peripherals weighing up to fifty (50) lbs.

Work Environment:

The employee must be able to talk and hear in an environment with varying noise levels. Requires working in an environment with exposure to smoke.

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.