Job Posting Updated 7/24/2026
Little Creek Casino Resort Vision And Mission Expectations
Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.
Summary
The Keno Supervisor oversees the daily operations of the Keno department by ensuring games are conducted accurately and on schedule, supervising and developing Keno Writers/Runners, maintaining compliance with gaming regulations and internal controls, resolving guest concerns, and serving as the Keno Manager in their absence.
Essential Duties And Responsibilities
- Supervise the daily operations of the Keno department to ensure games are conducted accurately, efficiently, and on schedule.
- Open and close the Keno operation following established departmental procedures.
- Complete and review shift reports, payout documentation, and all required operational paperwork accurately and timely.
- Oversee cash handling and payout procedures to ensure compliance with internal controls and gaming regulations.
- Provide leadership, guidance, coaching, and ongoing training to Keno Writers/Runners to promote exceptional guest service and operational excellence.
- Create and manage daily break schedules to ensure appropriate staffing levels and uninterrupted operations.
- Maintain accountability for gaming keys and other assigned gaming assets during each shift.
- Monitor team member performance and provide timely coaching, feedback, and corrective action as appropriate.
- Assist with interviewing, onboarding, training, performance evaluations, recognition, disciplinary actions, and other employment-related decisions by providing recommendations to the Keno Manager.
- Communicate departmental updates, promotions, policies, procedures, and operational changes to team members.
- Address and resolve guest concerns, complaints, and service recovery issues in a professional and timely manner.
- Maintain open communication with the Keno Manager regarding operational issues, staffing concerns, guest feedback, and departmental performance.
- Ensure compliance with all Tribal Gaming Commission regulations, internal controls, departmental procedures, and Little Creek Casino Resort policies.
- Serve as Manager on Duty for the Keno department in the absence of the Keno Manager.
Additional Duties
- Assist with ball verification, game calling, ticket validation, and prize payouts.
- Troubleshoot minor system and terminal issues, including printer and reader malfunctions, replacing paper supplies, and resetting terminals as needed.
- Receive, verify, and accurately process customer wagers.
- Scan and validate winning tickets and accurately distribute payouts.
- Start, monitor, and secure gaming equipment at the beginning and end of each shift.
- Promote a positive guest experience by providing courteous, friendly, and professional service.
- Document and communicate guest compliments, concerns, and operational issues to the Keno Manager.
- Perform other duties as assigned.
Essential Behavioral Expectations
- Maintain confidentiality.
- Accountable to team members and the organization, for example, attends all meetings and trainings.
- Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
- Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
- Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
- Perform other work-related duties as assigned to support the success of LCCR.
- Learn and implement LCCR’s “7 Waterways” of best guest practices.
- Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
- Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.
- Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.
Personal Competencies
We foster a team-oriented environment at LCCR and depend on the Keno Supervisor to represent our enterprise in a courteous and professional manner with special attention to customer service excellence and cultural sensitivity towards the Squaxin Island Tribe's traditions and values.
Leadership & Decision Making
The ability to guide, lead, and influence team members towards the successful completion of tasks. This includes making quick and effective decisions especially when faced with unexpected challenges.
Customer Service Excellence: Demonstrates a proactive approach to anticipate, understand, and meet the needs of the guests, ensuring their satisfaction and fostering repeat business.
Detail-Oriented & Analytical Skills: Displays precision in handling day-to-day operations, from managing payouts to resolving any system malfunctions. Analyzes situations to identify underlying issues and finds effective solutions.
Adaptability & Problem Solving
Capable of handling the dynamic nature of the gaming environment, quickly adapting to changes, and efficiently resolving issues to ensure smooth operations.
Cultural Awareness
Given the emphasis on sensitivity to Native American Culture, it's imperative for the Keno Supervisor to show respect, understanding, and appreciation for the Squaxin Island Tribe’s traditions and values.
S.I.G.E. Tribal State Compact & Accounting & Internal Control
Duties And Responsibilities
Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.
Supervisory Responsibilities
- Supervise the day-to-day activities of Keno Writers/Runners and other assigned team members.
- Plan, assign, and monitor work to ensure efficient departmental operations and exceptional guest service.
- Train, coach, mentor, and develop team members to improve performance and support professional growth.
- Conduct performance coaching and provide input for performance evaluations.
- Recommend hiring, promotions, transfers, recognition, corrective action, and disciplinary decisions consistent with organizational policies.
- Address team member concerns and assist in resolving workplace issues in a fair, timely, and professional manner.
- Ensure team members comply with all departmental procedures, internal controls, gaming regulations, safety requirements, and Little Creek Casino Resort policies.
- Assume full supervisory responsibility for departmental operations during the absence of the Keno Manager.
Qualifications
Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills
- Ability to read, understand, and interpret policies, procedures, and gaming regulations.
- Ability to prepare reports, complete operational documentation, and maintain accurate records.
- Ability to communicate professionally and effectively with guests, team members, management, and regulatory personnel.
Mathematical Skills
- Ability to accurately perform cash handling, payouts, reconciliations, and basic mathematical calculations with a high degree of accuracy.
Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Education And/Or Experience
- High School Diploma or GED.
- Minimum one (1) year of Keno, gaming, or closely related customer service experience.
- Minimum one (1) year of supervisory or lead experience required.
Certificates, Licenses, Registrations
- Class III Gaming License issued from the Squaxin Island Gaming Commission
- Must be 18 years of age or older.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
- While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The team member is frequently required to walk.
- The team member is occasionally required to sit and stoop, kneel, crouch, or crawl.
- The team member must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
The team member is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
