Position Summary

The Sportsbook Ticket Writer provides excellent customer service to all guests while creating a fun and welcoming experience within the Sportsbook area. The Sportsbook Writer will process Sports Betting transactions promptly, correctly and in compliance with all regulatory and payment policies. All duties are to be performed within the rules of the Sandia Resort & Casino’s policies and procedures, and Internal Controls.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. To meet the following financial, guest, and internal process KPIs that are essential to our success.
2. Acknowledge, greet and converse with customers
3. Monitor controls designed to assure full compliance with regulatory requirements.
4. Maintains betting counters and operational areas; ensures a clean and professional image; ensures betting supplies, racks and materials are maintained and up-to-date
5. Prepare and stock all the daily sports sheets
6. Explain wagering rules, including betting lines and odds and procedures to guests as needed
7. Provides the services for the Sportsbook by assisting guests, collecting tickets and payments, processing tickets and paying winners.
8. Entering sports betting ticket information into computer terminals.
9. Process all cash transactions by accepting money and making necessary change accurately.
10. Read numbers on Sports Betting tickets and verify for accuracy and pay winning tickets.
11. Handles money with accuracy, accepts bets, makes change, pays winners and balances cash bank.
12. Ensure that organizational and regulatory policies and procedures are understood and adhered to.
13. Ensure that the departments present a professional and clean environment for both employees and guests.
14. Maintain a current understanding of all policy and guidelines regarding information security. Understand and comply with all information security policies and procedures at all times.
15. Provide excellent customer service to all customers and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
16. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Additional Responsibilities

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to work as a part of a team in a high-stress and high-volume environment.
2. Ability to work in and adapt to a dynamic and frequently changing environment.
3. Ability to adhere to and execute established department policies and procedures.
4. Working knowledge of sports.
5. Proficient cash-handling skills.
6. Ability to work under pressure while being able to pay attention to details.
7. Basic computer and reservation software skills.
8. Excellent guest service skills.
9. Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
10. Possess intrapersonal skills to deal effectively with all business contacts.
11. Must be able to communicate effectively in English, both oral and written forms.

Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Six (6) months of experience as a Cashier, Keno, Race, Sportsbook Writer or similar Casino positions
3. Must be at least 21 years of age.

Preferred:

1. Experience in race and sports book.
2. Experience in a resort environment.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work is performed indoors.
2. Duties may involve walking, standing for long periods of time, sitting and crouching.
3. Subject to hazards which may cause personal bodily harm including but not limited to: smoke, common colds, influenza, dust, odors, elevated noise levels and near significant crowds of customers.
4. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry
• Arms-reach, carry, push, pull, lift, twist, and rotate
• Legs-lift, push, pull, twist, and rotate
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.