POSITION SUMMARY

The Casino Host will have the ability to identify premier players and assist with the development of recognition and rewards programs to attract and retain these players for more frequent return visits. Responsible for a high level of guest service while hosting high limit players and driving incremental revenue to the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understand Operations and multiple player rating systems.
• Input, update and maintain accurate and complete player information into the player tracking system.
• Provide information to guests on Cahuilla Casino Hotel promotional events.
• Utilize the player tracking system for redemption of cash, prizes and comps within department guidelines and regulations.
• Maintain high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintain close communication with targeted guests through personal contact (telephone, email, in person, etc.) to increase brand awareness, notify of upcoming events and promotions, as well as external functions and events to encourage trip frequency.
• Meet and greet players on the casino floor, at special events and promotions; anticipate and respond to needs of targeted guests including arranging accommodations and amenities (shows, hotel, restaurant, transportation) to Cahuilla Casino Hotel and/or offsite events.
• Assist guests with reservations for hotel stays and other player events.
• Assist in compiling mailing lists and with mailing out invitations.
• Participate and assist in marketing programs on and off property designed to recruit, reward, and retain premium players.
• Interact on a frequent basis with high-limit slot players and high-limit table games players to build and retain VIP player loyalty; leverage property amenities/programs to targeted players.
• Maintain the knowledge of how to utilize the knowledge obtained through building relationships and data to promote positive tier level movement with our established players.
• Work effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and the Food and Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary.
• Must be able and willing to work all schedules, all days and shifts. Flexibility is required.
• Seek direction from management to investigate, evaluate, and determine the financial stability of potential customers using all reliable sources available.
• Perform other duties as assigned by management to support the efficient operation of the department.
• Maintain current knowledge of latest industry development, current market trends, and all on-property and competitor events.

Reports To: Director of Marketing

JOB SKILLS, ABILITIES, AND QUALIFICATIONS:

• Must have a minimum of 1 year experience working in a casino.
• Must be consistent with upholding a professional image, polished appearance, and approachable demeanor.
• Must be a self-starter, flexible, versatile, and responsible.
• Must be able to work effectively independently and when working with others.
• Must have intermediate proficiency with Microsoft Outlook, Word, Excel, Power Point and Access. Must be at least 21 years of age.

COMMUNICATION SKILLS:

• Ability to read and understand simple instructions. Ability to write clearly and concisely. Ability to communicate effectively with guests, management, and co-workers with active listening and clear understanding.

EDUCATION & TRAINING:

• High School Diploma or GED (required).

CERTIFICATE & LICENSES:

• Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
• Ability to obtain a California Driver’s License.
• Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
• Ability to provide necessary required licenses or certifications

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
• While performing the duties of this job, the employee is frequently required to walk, sit, push carts, pull boxes, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move through the Casino floor and exposed to a non-smoke free environment.
• Cahuilla Casino Hotel is committed to a drug and alcohol-free workplace. Any job offer is conditional upon successful passing of a pre-employment drug test and must qualify for a Cahuilla Gaming License, which includes an extensive background security check.
• If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a “reasonable time” agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as scheduled. A drug test will be required prior to employment and periodically thereafter.

NOTE:

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

LEGAL NOTICE:

Federal Law requires that all applicants be considered without regard to race, religion, color, sex, age, or national origin. The Cahuilla Band of Indians Tribe is an Equal Opportunity Employer, subject to provisions of P.L. 93-638 Indian Preference Act.