Under general supervision of the GM or Facilities Director, oversees the management and supervision to ensure the facilities are properly maintained and cleaned in accordance with appropriate and safety standards.

MINIMUM QUALIFICATIONS:

• Must be 21 years of age.
• Associate’s Degree in Business Administration, Property Management, Engineering or related field. Bachelor’s Degree preferred.
• Five years custodial experience. Two years in a supervisory capacity.
• Or an equivalent combination of education and experience as determined by the hiring manager.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

JOB DUTIES:

• Assesses maintenance operation duties, processes, and other functionality. Implements changes need to continue to improve on quality and efficiency.
• Implements and communicates marketing goals, objectives, policies and procedures in accordance with strategic marketing plan.
• Ensures consistent, high quality maintenance standards are maintained for the entire property.
• Monitors and ensures expenses remain within operational projections or approves variances as may be necessary to ensure departmental services are maintained or enhanced.
• Provides technical expertise in custodial areas.
• Performs the planning and develops strategies to accomplish the areas mission, and manages the project cleaning work activities.
• Implements cleaning and housekeeping strategies that will achieve overall success in accomplishing desired quality performance standards.
• Supervises and coordinates activities of any contractors engaged in custodial and related services.
• Provides information, resolves problems, and advises customers on products and/or services, ensuring customer satisfaction.
• Develops and implements systems and processes to establish and maintain records for the area.
• Administers the operating budget for the custodial services; verifies and approves invoices for payment.
• Provides administrative, customer service, and technical training for department employees.
• Ensures adherence to established policies and procedures, objectives, quality assurance programs, and safety standards.
• Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

SUPERVISION RESPONSIBILITIES:

• Obtains, develops and maintains necessary personnel, training, and equipment to achieve financial, operational, and guest service expectations.
• Recruiting, interviewing, hiring, training, scheduling, supervising, evaluating, coaching, and terminating employees.
• Ensures adequate staffing to meet the organizations needs and budget.
• Hosts regular staff meetings to ensure communication between personnel and business related activities.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
• Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
• Monitors production and service levels by interacting with guest and staff

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

PHYSICAL DEMANDS:

• Required to stand and walk for up to 8 hours per day.
• Ability to sit, stoop, kneel or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Ability to lift, push, or pull upwards of 75 pounds.

WORK ENVIRONMENT:

• Work is typically performed in a Casino setting.
• Exposure to second-hand smoke and a high noise level.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.