Summary

The Cash Cage Training Manager is responsible for developing, coordinating, and delivering comprehensive training programs for all new and existing Cage Department team members. This includes onboarding, ongoing training, and updates related to new policies, procedures, and compliance requirements. In addition to training responsibilities, this role also performs all duties of a Cage Shift Manager as needed. This position requires the team member to travel between both properties to train team members.

In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below representative of the knowledge , skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional customer service to guests and employees in alignment with the organization's mission.
• Design, implement, and maintain training programs for new hires and current staff, ensuring compliance with all internal controls and regulatory standards.
• Conduct regular training sessions on updated policies, procedures, and systems.
• Evaluate training effectiveness and adjust programs as needed to ensure optimal performance and compliance.
• Maintain accurate training records and documentation.
• Serve as a resource and mentor for Cage team members.
• Perform all operational functions of a Cage Shift Manager, including:
• Overseeing Cage operations during assigned shifts.
• Maintaining security and accountability of company funds.
• Balancing the Casino Cage and controlling the Main Bank.
• Preparing daily reports and safeguarding assets.
• Investigating discrepancies and reporting findings.
• Supervising Cage Supervisors, Main Bankers, and CSRs.
• Ensuring compliance with MICS, TICS, and other regulatory standards.
• Foster a positive and productive work environment.
• Respond to customer inquiries and resolve complaints professionally.
• Perform other duties as assigned.
• Handle customer inquiries and complaints.
• Supervise Cage Supervisors, Main Bankers and CSR to ensure their compliance with policies and procedures.
• Key control for Cage and Gaming Commission.
• Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

Supervise directly and indirectly all employees of the Cage Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education And Experience (Must Be Documented)

• High School Diploma or GED required.
• Minimum of two (2) years of supervisory experience.
• At least one (1) year of Cage supervisory experience preferred.
• Experience in training or instructional design is highly desirable.

Certification, Licenses And Any Additional Requirements

• Must be 18 years of age or older.
• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hour.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups