Summary

This position is responsible for providing oversight and strategically administering all benefits programs. This includes ensuring the seamless and accurate execution of all benefits-related processes, supporting vendor relationships, and ensuring compliance with all regulatory requirements. In addition, we strive to deliver our Service with HEART Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Service with HEART Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Hello, Engage, Anticipate, Resolve and Thank.
• Serve as a primary contact and subject matter expert for team members questions, assistance and support.
• Adjudicate the benefits enrollment and termination process for new hires, status changes, and departing employees, ensuring all deadlines are met
• Maintain all benefits data and records, ensuring accuracy and integrity within HR databases.
• Administer the benefits open enrollment process, including communication, employee enrollment, and data transfers.
• Process and reconcile all benefits-related invoices from vendors and third-party administrators (TPAs).
• Act as a liaison between team members, management, and benefits vendors to resolve complex claims, coverage issues, and disputes.
• Prepare and present regular benefits reports to management by analyzing data from HR systems.
• Serve as a contact for all vendors and TPAs, ensuring they receive appropriate documentation and are held accountable for service level agreements.
• Support the process of annual benefits program evaluations and market analysis to compare existing plans with industry standards and make recommendations for improvements.
• Support and lead the development and delivery of all benefits-related communications and presentations, including annual open enrollment and new hire orientation
• Administer all employees leave programs (FMLA, USERRA, etc.) to ensure compliance with company policy and federal regulations.
•  Respond to all state disability claims and notifications.
• Maintain employee benefit files and perform other recordkeeping as required.
• Support to ensure compliance with all federal and state laws governing benefits administration, including HIPAA, PPACA, FMLA, USERRA, and COBRA.
• Provide strategic reports and information to the HR Director and Tribal Health Board of Trustees.
• Support and document the worker’s compensation claims process for all Tribal entities in coordination with safety and legal teams.
• Supervise all vendor visits and benefits-related events, such as wellness programs, open enrollment, and health fairs.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities over other employees, but it is responsible for the overall administration and oversight of the benefits programs and related processes.

Qualifications

Education And Experience (Must Be Documented)

• Must have a high school diploma or GED
• Associate degree and/or equivalent in years of experience in field. Bachelor’s degree in human resources, Business, or a related field is preferred.
• Five years (5) experience in Human Resources or related field.

Certification, Licenses And Any Additional Requirements

• Professional benefits certification highly preferred.
• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• You must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift to 10 pounds and/or push, pull up to 50 pounds. The employee is occasionally required to use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employees may be occasionally required to work in low-light conditions and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1. Tribal Members

                                         2.  Other Native Americans

                                         3. All other ethnic groups