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Game Technician II

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Job Overview: 6 AM- 2:30 PM

The Game Performance Technician II is responsible for keeping all parts and inventory working in proper condition.  They will also play a key role in special projects; machine moves and conversions on the gaming floor.


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

  • Repairs and maintains all Class II Gaming Machine Components
  • Upkeeps shop tools and equipment
  • Orders and keeps inventory of Gaming Machine parts
  • Assists with the installation and maintenance of electronic bingo machines
  • Maintains proper documentation of department repair logs, shift logs, and daily shift reports
  • Safely and effectively operates shop equipment including hand tools, soldering equipment, and some electronic test equipment
  • Maintains security of equipment, records, funds, warehouse locks and keys
  • Consistently follows MICS, TICS and other WCH policies and procedures
  •  Develops and implements repair and maintenance procedures in order to proactively identify or prevent future equipment problems
  • Effectively interprets game machine conditions by use of self-diagnostic and troubleshooting techniques
  • Performs special projects and machine moves as assigned
  • Responds to floor calls in an expeditious manner and spends enough time on the floor to be familiar with operational issues
  • Understands the gaming floor network, infrastructure and related system, repairs and corrects line failures
  • Maintains a positive working relationship with other departments including IT, Security, Games Operations and Housekeeping
  • Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older.
  • Four (4) years’ experience in the repair of electronic Class II gaming devices, or equivalent work experience– required
  • Working knowledge of electricity, electronics, and mechanics of gaming type devices.
  • Ability to read and understand schematics, and service manuals.
  • Experience with Microsoft Word and Excel programs.
  • Must keep abreast of new and or improved gaming devices, software, hardware, parts etc.
  • Must have ability to work in fast-paced environment while coordinating multiple tasks at one time.
  • Must be willing and able to work independently.
  • Must be able to lift and maneuver at least 50 lbs.
  • Excellent mechanical and electronic assembly skills.
  • Willing to work odd and irregular hours including nights, weekends and holidays
  • Willing and able to travel and participate in training as recommended or required.
  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
  • Willing and able to work in a smoke/secondary smoke environment


On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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Wind Creek Casino & Hotel Montgomery

1801 Eddie L. Tullis Road

Montgomery, AL 36117

123 Room Hotel Casino
Managed By Wind Creek Hospitality

Wind Creek Casino & Hotel Montgomery

Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.

As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
     * Not available at every location