Jobs at Wind Creek Montgomery

• Security Officer I (Security)

  Job Overview: Must be available to work all shifts (Shift subject to change based on business needs)

• Game Tech I (Engineering/Maintenance)

  The Gaming Technician I maintains the operational order of all gaming machines and related equipment.

• EMT Officer (Security)

  Job Overview: Job Overview: Must be available to work all shifts (Shift subject to change based off business needs)

• EVS Attendant II (Housekeeping)

  EVS Attendant II is responsible for the upkeep, cleaning and detailing of the gaming complex to include floors, ceilings, machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.

• Main Banker (Finance/Accounting)

  The Main Banker must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling large currency transactions. The Main Banker must be self-motivated, well organized and able to keep accurate records. 

• F&B Manager (Food & Beverage)

  The Food and Beverage Manager projects a sense of passion and urgency towards delivery of excellent guest service and quality products. The Manager instills in all his or her staff the same sense of passion and urgency for excellent guest service and quality products.  The Manager interacts with guests and staff with a sense of calmness and desire to resolve problems amicably and to a point where all parties win.  The Manager shall proactively take control of front-of-house operations and hire, train, develop, coach, re-assign, and terminate staff as required and consistent with the WCHGA Expectations Guide in order to deliver a level of guest service and a food outlet experience unmatched by any competitor.  This position reports to the Director of Food and Beverage.

• Beverage Server (Food & Beverage)

  The Beverage Server shall serve alcoholic and nonalcoholic drinks to customers seated at Gaming Machines or bar areas throughout the gaming facility.

• Player Services Representative (Sales & Marketing)

  The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank. 

• Hotel Front Office Shift Manager (Guest Services)

  The Hotel Front Office Shift Manager  is responsible for supervising the day-to day operations of the Front Desk and Front Services ensuring that excellent service is provided using AAA Four Diamond standards in Customer Service, as well as champions and supports the values and principles of Wind Creek Hospitality Workplace Expectations.

• Teleservices Agent II (Guest Services)

  Job Overview: 2:30pm-11:00pm & 4:30pm-1:00am (Shift subject to change based on business needs)

• Security Officer II (Security)

  The Security Officer II is responsible for the security, safety of the guests, employees and visitors. The Security Officer II is also responsible for the security and control of the casino’s property and its assets.  This position involves a high level of guest contact and customer service, and may involve handling problem guests.

• Security Dispatcher (Security)

  The Security Dispatcher is responsible for communication between the casino and security officers.  The dispatcher is essentially the “go-to person” for the entire facility, communication hub, help desk and general receptionist for back-of-the-house. Contact comes via radio, telephone, window access and walk-in.  This position involves a high level of guest contact and customer service.

• Hotel Front Office Night Auditor (Guest Services)

  In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3rd shift in closing the business day in the property management system and rolling the date to keep the system current.

• Kiosk Team Member (Finance/Accounting)

  The Kiosk Team Member is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

• F&B Supervisor (Food & Beverage)

  The Food and Beverage Supervisor is responsible for effective use of all assigned restaurant and/or beverage personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs in the restaurant and beverage areas are identified and implements programs designed to ensure proper guest service.  Provides leadership and direction for assigned employees in the restaurant/beverage areas and supports all Casino initiatives throughout the property.

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