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IT Support Specialist

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Summary 

IT Support Specialist are responsible for support and repair activities of the Information Technology Department Helpdesk, which supports the Resort and Casino operations by performing a variety of duties. The IT Department provides support and technical assistance to employees who are using software, hardware, or other computer systems. You will answer queries on basic technical issues and offer advice to solve them. To be a successful IT Support Specialist, you should be well-versed in all aspects of computer systems configuration, set up and maintenance. You should also have excellent interpersonal and communication skills.

Essential Duties and Responsibilities include:

  •     Service as the point of contact for departments/employees seeking technical assistance over the phone, via email, in person.
  •     Troubleshoot, diagnose, and resolve technical hardware and/or software issues using various techniques.
  •     Quickly determine the best solution based on the issue and details provided by customers.
  •     Take ownership of issues and escalate as appropriate.
  •     Respond to tickets and projects that are assigned.
  •     Maintain and review various logs and documentation.
  •     Install or change software to fix issues.
  •     Assist in the maintenance of hardware and software inventory.
  •     Remotely access hardware or software for clients to make changes and fix problems.
  •     Assess own strengths and weaknesses, strive to continuously build knowledge and skills, share expertise with fellow IT members.
  •    Contribute to building a positive team spirit, put success of the team above own interests, able to build morale and group commitments to goals and objectives, support everyone’s efforts to succeed.

This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:                                None

  •  Must be 21 years of age or older. 
  •  Must have a High School Diploma or GED/equivalent.
  •  Flexibility to work a variety of shifts.
  •  Excellent communications skills – clear and informative.
  •  Tech savvy with working knowledge of office automation products, databases and remote control.
  •  Good understanding of computer systems, mobile devices and other tech products.
  •  Detail oriented, with good problem-solving, analytical, and team-working skills.
  •  An openness to learning new technologies.
  •  Basic troubleshooting knowledge of MS Windows and Office.
  •  Experience with AS400, ACSC CMS/SMS, SWS, Micros simphony POS, Opera PMS, are desired, but not a requirement.
  •  IT Certifications in related fields are a plus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.  The employee is occasionally exposed to cigarette smoke.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

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Fantasy Springs Resort Casino

84-245 Indio Springs Parkway

Indio, CA 92203

Casino Resort

Fantasy Springs Resort Casino

About Fantasy Springs Resort Casino

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description

Casino:

  • 100,000-square foot casino floor
  • 1,800 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage features live concerts seasonally 
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar

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