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Korean Player Development Manager

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Summary

Manages and coordinates all programs to attract and retain Korean guests, which include VIP Guests, player parties, special events, credit issuance, and premium player programs.  Responsible for the design and analysis of programs to ensure profitability and budget objectives are met.

Essential Duties And Responsibilities include the following

  • Develop new business targeting Korean players primarily in So Cal region.
  • Drive incremental trips from FSRC existing/inactive Korean players.
  • Staffs and supervises Korean Player Development Host.
  • Oversee design and production of direct mail programs.
  • Develop operating budgets based on market analysis, trends, and seasonality.
  • Develop, maintain, and analyze database for opportunities and productivity.
  • Approve and monitor credit issuance, including payment history, player performance, and collections.
  • Develop and monitor player reward programs.

This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities                                           

Manages all Korean Player Development Staffs. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Must be 21 years of age or older.
  • High school diploma or GED equivalent.
  • Three or more years’ supervisory experience in customer service field.
  • Prior Casino experience preferred.
  • Must be fluent in English/Korean.
  • Ability to effective present information and respond to questions from groups of managers, clients, customers and the general public.   
  • To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.  Knowledge of casino management systems (ACSC) preferred.

Work Environment

The noise level in the work environment is usually moderate.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

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Fantasy Springs Resort Casino

84-245 Indio Springs Parkway

Indio, CA 92203

Casino Resort

Fantasy Springs Resort Casino

About Fantasy Springs Resort Casino

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description

Casino:

  • 100,000-square foot casino floor
  • 1,800 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage features live concerts seasonally 
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar

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