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Front Desk Agent

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Essential Duties And Responsibilities Include

  • Assist with all aspects of guest services and present a positive impression of the establishment.
  • Provide information and service to guest and in the absence of a concierge.
  • Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms.
  • Confirm guest satisfaction, close billing and issue receipts, store luggage.
  • Leave guest with a lasting positive impression of the establishment as they depart
  • Supply information to guests regarding on-site facilities.  Aware of bulletins of upcoming events and groups.
  • As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
  • Must be at least 18 years of age.
  • High School Diploma or GED/equivalent required.
  • Must have basic computer knowledge.  
  • Customer service and multi tasking skills is extremely important.
  • Must be fluent in English with regard to oral and written communication.

Qualifications

To perform this job successfully, A Front Desk Agent must be able to perform each individual job duty satisfactorily.  The following competencies are required.

  • Customer Service – Fantasy Springs Resort Casino is an organization in the hospitality industry.  As such, the ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations – is a requirement of the position.
  • Communication – The Front Desk Agent must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
  • Task management – Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
  • Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
  • Computer Skills – Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
  • Physical Demands – A Front Desk Agent is frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear.  Employee may be required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.  Employee must occasionally lift and/or move up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ethics – A Front Desk Agent must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discriminations based on race, gender, sexual preference, age, nationality and creed.
  • Organizational Support – Follows policies and procedures of the organization.  Performs job functions in a manner consistent with organizations goals and values.
  • Dependability – Follows instructions, responds to management direction.  May be required to work overtime as needed.  Arrives at work and appointments consistently and on time.  Ensures work responsibilities are covered when absent.

Work Environment

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!
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Fantasy Springs Resort Casino

84-245 Indio Springs Parkway

Indio, CA 92203

Casino Resort

Fantasy Springs Resort Casino

About Fantasy Springs Resort Casino

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description

Casino:

  • 100,000-square foot casino floor
  • 1,800 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play

Hotel:

  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas

Dining/Nightlife:

  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage features live concerts seasonally 
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar