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Room Service Server

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Room Service Servers will deliver truly a level of great service to create memorable experience for our guests. Servers must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.  Servers provide food and beverage service to guests in accordance with Room Service standards/specifications.

Essential Duties And Responsibilities Include

  • Provides fast, friendly, professional and responsive customer service to room service guests, room service staff and culinary production team.
  • Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).  Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with room service standards.
  • Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
  • Delivers prepared food to the appropriate guest within specified delivery times after completed production of order.
  • Calls back room guests within 8 minutes of order delivery to ascertain guest level of satisfaction.
  • Resolves service issues according to service standards.
  • Itemizes, totals, and presents check for payment to correct customers.
  • Thanks customers, invites them to use room service again, and wishes them a great day/evening.
  • Assists with bussing, cleaning and setting tables/trays.
  • Follows the 10/5 rule with internal and external guests while on the floor.
  • Wipes counter areas, sinks and bus stations, carts and trays as necessary to maintain a clean and safe work station.
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
  • Deep cleans room service equipment (carts, trays, soda and juice dispensers, coffee machines), as scheduled, or required.
  • Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
  • Completes assigned side work as directed.
  • Provides personalized service and uses guests’ names and preferences.
  • Calls for support when order level is greater than present staff can accommodate.
  • Recognizes Diamond Emerald players and ensures they receive the appropriate service.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • Stocks all food, beverage, paper goods, condiments and other supplies as necessary to maintain par levels and ensure speedy delivery of orders.
  • Follows all alcoholic service standards and procedures as established by the property including checking identification of guests, refusing to serve intoxicated guests, etc.
  • Maintains delivery/call log to track all aspects of orders to include delivery, pick up, timing, server who delivered order, picked up order, etc. Keeps log sheets on file and reviews as necessary for investigations, reports, documentation.
  • Submits work orders for any damage noted on/about property that they encounter and calls in any unsafe/hazardous conditions in a timely manner while also notifying food beverage management personnel.
  • Oversees/delivers amenities as requested and ensures timely delivery, pick up and tracking documentation.
  • Prepares/oversees preparation and delivery of time orders to ensure prompt/timely delivery as specified by guests.
  • Provides phone support during cashier breaks and is familiar and uses all outlined verbiage/terminology as specified in room service specifications.
  • Answers incoming calls within three rings using established phone protocol and etiquette.
  • Always uses suggestive selling to build average check and repeats order back to guest to ensure accurate orders.
  • Always uses guest name at least twice during every call, uses a “smiling” voice at all times and quotes a delivery time on all room service orders.
  • Inspects all outgoing amenities/meal orders to ensure accuracy and completeness.
  • Conducts routine floor inspections to ensure all pick ups are complete and guest areas/hallways are clean and maintained.
  • Reports any suspicious persons or activity to loss prevention and management in a timely manner.
  • Attends all training, department and property meetings, functions and events as scheduled/required.
  • Assists with all training aspects with new room service staff to ensure proper service.  Conducts mock orders to rooms with new servers to monitor training.
  • This position is not limited to those duties listed in the job description.  Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
  • Provides support to various food and beverage operations/outlets as requested/scheduled to meet the needs of the division.
  • Must be 21 years of age
  • High school diploma, GED or comparable experience
  • Minimum of one year of  RS or Server experience in a high volume, sophisticated or upscale resort recommended
  • Must read, write, understand and speak English fluently
  • Excellent customer service/communication skills
  • Must be physically mobile with reasonable accommodation
  • Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
  • Able to tolerate second-hand smoke, noise, bright lights
  • Able to work at a fast pace in an often crowded/noisy environment
  • Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.
  • Read, write, speak and understand English
  • Ability to calmly and effectively work under stressful conditions.
  • Shows initiative and willingness to learn new procedures
  • Ability to use traditional phone and phone systems to communicate with guests
  • Excellent customer service/communication skills
  • Available to work required schedule which may include weekends, holidays and overtime as needed
  • This position requires extensive walking and carrying trays with food, beverages and FB materials/equipment so above average stamina, balance, and coordination are required.
  • Must be willing to transport orders and material/equipment from building to building in sometimes adverse weather conditions including excessive heat, excessive cold, excessive wind as well as rain.
  • Able to push room service carts for distances of up to 300 yards while bending at the back and controlling cart to minimize breakage of property materials/equipment
  • Current food handlers card
  • Must be able to lift and carry up to 35 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock service stations)
  • Must be able to lift trays with food (30 lbs.) above shoulder level
  • Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers)

Work Environment

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!
All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.
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Fantasy Springs Resort Casino

84-245 Indio Springs Parkway

Indio, CA 92203

Casino Resort

Fantasy Springs Resort Casino

About Fantasy Springs Resort Casino

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Cahuilla Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description


  • 100,000-square foot casino floor
  • 1,800 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play


  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas


  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage features live concerts seasonally 
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar