Location: Pala, CA

Responsible for the day-to-day operation of the pool area and cabanas. Including, providing 4 Star/ 4 Diamond service, set-up, retail sales, general cleaning, and assisting with food and beverage service.

• Must be able to read, write, speak and understand English.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Able to remain calm and professional in a busy environment.
• Able to stand for at least 8 hours per day.
• Ability to deal with difficult situations.
• High school education or GED.

Essential Job Functions:

• Provide towel distribution and assist with collection of soiled towels.
• Responsible for Pool set up and breakdown. IE: Chair placement, General Cleaning, Retail Displays, etc.
• Ability to describe the cabanas in detail and all of the amenities.
• Accepting and monitoring of Cabana reservations.
• Provide the highest degree of service to all Cabana guests.
• The guest will always be asked his/her preference regarding cabana location.
• Advise guests of Cabana cancellation policy and fees.
• Knowledge of Spa & Salon Services offered, assist guests with appointments.
• Clock in/out at appropriate times- being at your work area ready to work at assigned time.
• Know and practice the guest service philosophy of Pala Casino Spa and Resort.
• Offer a genuine greeting and thank guests appropriately.
• Speak to guests in an attentive, natural and courteous manner, avoiding pretension.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
• Ensure all Platinum and Gold Privilege Card holders feel welcome.
• Provide highly efficient Pool side service.
• Ascertain guest satisfaction.
• Always appear clean, crisp, polished and well fitted.
• Handle questions, problems, and complaints.
• Complete the AM and PM checklists.
• Review memos and log book.
• Receive information passed on from previous shift.
• Assist team leaders and managers with miscellaneous duties.
• Coordinate with Guest Safety the research for lost and found items for guests.
• Performs other duties as assigned.