Position Summary

To balance and post all daily paperwork and charges for the hotel in a timely and efficient manner. To greet and register guests with sincere hospitality and effective communication skills, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Supervision Exercised

Reports to the Senior Night Auditor.

Major Duties And Responsibilities

1. Verifies and balances all account posting entries and records of financial transactions reported by various hotel departments during day.
2. Performs a wide range of clerical and service duties related to the operation of Sandia Casino Resort & Hotel such as computer data entry and supporting front desk clerks as needed.
3. Verifies and reconciles the accuracy of all cashier's Daily Activity Reports, compiling the day's shift reports into a Consolidated Daily Activity Report from Property Management System (PMS) computerized reports.
4. Responsible for running night audit reports plus all required property management system reports, generating and maintaining any required or requested reports.
5. May function as a Front Desk Clerk, responsible for taking room reservations and cancellations, checking guests in and out, and providing information regarding activities, service charges, room availability, etc., on an as needed basis.
6. Provides courteous, cheerful service and assistance to guests to ensure their comfort and well-being.
7. Accepts payments and accounts for change fund and money received by following established cash handling procedures.
8. Maintains strict control and accountability of cash funds on hand, cash received and accurate accounting for charges.
9. Ensures guests are informed of charges relating to their stay on property.
10. May type, file, or perform other clerical duties or related duties as assigned.

Knowledge, Skills And Abilities

1. Ability to effectively and consistently deal with customers, in a courteous and friendly manner and register guests accurately and efficiently.
2. Ability to effectively interact with co-workers to provide excellent guest service in accordance to company standards.
3. Ability to stand and move throughout front office and continuously perform essential job functions.
4. Ability to read, listen and communicate effectively in English, both verbally and in writing.
5. Skills in bookkeeping and auditing.
6. General knowledge and skills of hotel/motel operations including reservation systems, property management systems, occupancy utilization, procedures, and general business practices.
7. Ability to read, understand, and implement oral and written instructions.
8. Ability to meet and communicate with the public.
9. Ability to operate a multi-line phone system.

Minimum Qualifications, Education And Experience

Required

1. High School Diploma, GED certification or equivalent.
2. One (1) year experience in cash handling, reconciliation, accounting or auditing.
3. Must be at least 21 years of age

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.