Position Summary

Reports directly to the Pit Boss and is responsible for the operation of assigned tables during assigned shift and all personnel assigned to those tables.  They are responsible for adhering to the System of Internal Controls and federal cash reporting requirements.  The Floor Supervisor has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer and federal cash reporting documents.  The Floor Supervisor has access to the pit podium, pit area, table banks and cards and dice in play.

Supervision Exercised

Supervised by the Pit Boss.

Supervises employees as assigned.

Major Duties And Responsibilities

1. Oversees total operation of the assigned pit area.
2. Communicates information to incoming relief.
3. Complies with all dealing procedures.
4. Must have a total understanding of procedure manual for games supervised.
5. Ensures maximum game protection.
6. Responsible for dealing rotation.
7. Protects all sensitive equipment, (Cards, dice, shoes, etc.)
8. Ensures strict compliance with Sandia Casino System of Internal Controls.
9. Trains and helps develop supervisor’s skills.
10. Responsible for accurately tracking bankroll of players and player buy-in, average bet, and time played.
11. Counsels and works with dealers on procedural problems.
12. Provides excellence in customer service and ensures same of all employees.
13. Assists Pit Boss in completing all duties.
14. Deals effectively with customer problems/complaints.
15. Maintains proper bankroll for all tables assigned.
16. Accurately determines table win/loss.
17. Serves as a role model for subordinates.
18. Assists with tournaments and promotions.
19. Accurately tracks table drop.
20. Evaluates subordinates and completes performance appraisals.
21. Promotes Player’s Club and signs new players up for card membership.
22. Performs additional duties and responsibilities as assigned or necessary.

Secondary Duties And Responsibilities

Knowledge, Skills And Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to deal effectively with the public.
3. Ability to work odd and unusual hours, including nights, weekends and holidays.
4. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
5. Ability to write and prepare standard reports and documents.
6. Knowledge of all Table Games rules and regulations.
7. Must be able to read, write and speak English fluently.

Minimum Qualifications, Education And Experience

Required

1. High School Diploma, GED certification or equivalent.
2. Two (2) years progressive responsible experience in casino Table Games.
3. Must be at least 21 years of age.

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.