Location: Pala, CA

Supervises tower team members to ensure the Hotel and 4 star/4diamond Diamond standards are achieved and maintained. Responsible for organizing, planning, supervising and controlling of daily activities performed by your team members. Reporting directly to the Assistant Executive Housekeeper - Tower.

• Minimum two-years experience in a high volume Hotel environment.
• Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping.
• Should have an extensive knowledge of all job duties performed by housekeeping team members.
• Should have proper phone etiquette, people and strong communication skills.
• Should read, write, speak and understand English. Bilingual a plus – (Spanish preferred).
• High School or G.E.D. Equivalent preferred.

Essential Job Functions:

• Maintains all guest rooms, guest corridors and tower public space at Hotel and 4 star/4 diamond standards.
• Maintains these standards while completing daily assigned work assignments.
• Assigns work to team members in priorities to ensure guest satisfaction.
• Ensure all assigned work of team members is completed prior to the end of shift.
• Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower.
• Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared.
• Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms.
• Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations.
• Responsible for the control of issuing, receiving and replacing departmental keys.
• Constantly check room status on the computer for accuracy and update appropriate GRA paperwork.
• Ensure team members arrive and depart their work stations at assigned times.
• Ensure all lost and found is handled in accordance with departmental procedures.
• Prepare retraining request forms as needed.
• Prepare and issue any required disciplinary actions.
• Responsible for supervising the team members, stock levels, inventory and control of linen par levels in assigned locker rooms.
• Responsible for ensuring all assigned work areas are clean, neat and free of safety issues.
• Maintains personal contact with guests in dealing with complaints, etc.
• Assist in controlling payroll cots by ensuring proper staffing in your assigned section.
• Conduct daily meetings with assigned team members.
• Check the appearance and uniforms of assigned team members daily.
• Knowledge of room types and locations in the tower.
• Knowledge of room availability at all times, for future and present dates.
• Be aware of special promotions within the hotel.
• Ensure service is always exceptional.
• Ensure service is of the highest degree.
• Ensure assigned operating equipment is being used properly and is in good working condition.
• Create an atmosphere of high morale and a positive working relationship among team members.
• Ensure the productivity and efficiency of team members by constantly overseeing work done.
• Know and practice the guest service philosophy of Pala Casino Resort and Spa.
• Ascertain guest satisfaction.
• Perform other duties as assigned.