Location: Pala, CA

Create, plan, coordinate and execute promotions and special events. Encourage customer participation and bring excitement, activity and celebration to the casino floor while driving revenue and providing exceptional guest experience.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Must possess excellent communications and customer relation skills to effectively interface with guests and team members.
• Must be highly detail oriented without fail.
• Must possess excellent organizational, planning, and perceptive skills.
• Must possess demonstrated creative talents including, but not limited to, ability to create emotion through physical design, enhance qualitative experiences, and communicate “extraordinary” within the mundane.
• Develop and implement departmental policies and procedures.
• Knowledge of money handling procedures.
• Knowledge of gaming regulations, promotional/giveaway and gaming tournament regulations.
• Must possess outstanding interpersonal communication skills and be proficient in communicating in verbal and written formats to effectively interface with guests and Team Members.
• Ability to create and work within budgets, and negotiate contracts.
•  Must be able to do basic math for the purpose of doing budgets and basic analysis.
• Must have basic Office software knowledge and be able to learn and operate industry software and programs.
• Must read, write, and speak English.

ESSENTIAL JOB FUNCTIONS:

• Work with relevant departments to plan, organize and promote on-property and public events/themes.
• Conduct drawings, promotions, slot tournaments and awarding prizes
• Organize promotional activities, including drawings, announcements, and award ceremonies. Speak on property audio wide system and in front of large crowds.
• Generate excitement and celebrate promotions and special events.
• Prepare and maintain documentation and files of all records related to promotions and events.
• Create, review, and submit rules and procedures to PGC and other inter-company communications.
• Initiate all required and needed assistance from Team Members and vendors to produce promotions or tournaments.
• Gather email addresses and Privileges Club sign-ups both on and off property, as needed.
• Perform and maintain inventory counts for promotional and special event materials.
• Promote Pala Casino Spa & Golf Resort at both on and off property events.
• Maintain, update, and distribute promotions collateral on and off property.
• Evaluate cost effectiveness and marketable tracking information of all promotions and tournaments to ensure profitability.
• Continually seek unique and innovative methods to expand special events.
• Comply with PGC, department and company rules, policies, and procedures.
• Must be a team player and demonstrate the ability to interact effectively with coworkers, volunteers, the public and media.
• Must possess excellent personal characteristics, such as leadership, initiative, friendly attitude, good judgment, honesty, and tactfulness.
• Handle guest complaints and concerns in a professional manner always.
• Keep abreast of competitor’s events/promotions/entertainment and their effectiveness.
• Must be able to work both independently and collaboratively as a team.