Position Summary

The Spa Receptionist plays a key role in welcoming and assisting guests, while maintaining the set service standards. They possess comprehensive knowledge of treatments, services, and current spa promotions. They maximize scheduling efficiency, drive revenue, and uphold outstanding guest service. Receptionists provide support to the Spa Manager and maintain the visual appearance of the spa reception area.

Our Company philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for knowing all spa services, pricing, and other services provided by the spa.
2. Assists guests with spa reservations and handles guest check in/outs in an efficient and friendly manner.
3. Must use proper telephone etiquette, including answering all guests’ questions in a friendly and courteous manner.
4. Responsible for serving guests in a timely manner, while maintaining high level guest service standards.
5. Assists guests with the booking of spa reservations, ensuring guest preferences are noted in guest profile.
6. Provides friendly, courteous and professional service to all guests in a timely manner.
7. Initiates and engages in conversations in a professional and friendly manner.
8. Schedules appointments accurately.
9. Works well under pressure.
10. Restocks retail items and helps maintain a clean and visually appealing spa retail area.
11. Collects all payments for spa services, including spa products and goods; balances all monies at the end of a shift to ensure accurate accounting of all transactions.
12. Always demonstrates a pleasant and enthusiastic demeanor.
13. Updates and maintains guest information in client profiles.
14. Attends all required training activities (both live and computer-based) and incorporates information learned into daily work activities.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Demonstrates strong interpersonal skills in building a cohesive working relationship with co-workers and internal/external contact.
2. Performs other job-related tasks as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

Knowledge of all spa treatments and salon services.

1. Ability to function well under pressure, set priorities and adjust to changing conditions.
2. Must be detail oriented and able to multi-task.
3. Must be able to work in a fast-paced environment.
4. Must be friendly and have an outgoing personality.
5. Must have excellent written and oral communication skills.
6. Must have basic math skills.
7. Knowledge of Windows based computer systems and software.
8. Must be able to learn the POS booking system and handle all cashiering transactions in accordance with departmental procedures.
9. Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings.
10. Ability to tolerate a close-knit environment with constant team member involvement.
11. Must be knowledgeable of daily “stand-ups” and actively participate in daily goals.
12. Must be able to work well with other team members and other departments.

Education and Experience

Required:

1. High school Diploma, GED certification or equivalent.
2. Two (2) years’ experience in a spa/salon position or customer service job.
3. Must be at least 18 years of age.

Preferred

1. Hotel experience required.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
4. Duties may involve walking, standing for long periods of time, sitting and crouching.
5. Specific required movements include the following:
   • Trunk- bend, twist, rotate, push, pull, carry.
   • Arms – reach, carry, lift, twist, and rotate.
   • Legs – lift, push, pull, twist, and rotate.
   • Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.