Summary

This position is responsible for managing all maintenance, repair and facilities projects, operational activities and initiatives for Tribal buildings and equipment. In addition, you are the HEART of our Five-Star Experience, embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. As leaders, you are responsible for delivering our Five-Star Experience through our Mission Statement, Service Promise, and department service standards. This includes consistently performing our service expectations with HEART. Hello, Engage, Anticipate, Respond, Thank.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our HEART Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Hello, Engage, Anticipate, Respond, Thank.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the HEART Experience expectations.
• Review project documentation for completeness and escalate discrepancies to Department Leader.
• Coordinate internal and external resources to support project execution, escalating scope changes to manager.
• Facilitate communication between project teams and Department Leader to ensure alignment and timely updates.
• Compile and present project progress reports for review and decision-making.
• Lead daily pre-shift meetings to communicate operational priorities and reinforce safety and service standards.
• Assign daily tasks to team members based on project plans and priorities set by Leadership.
• Monitor project timelines and escalate delays or resource gaps for resolution.
• Reinforce departmental policies and procedures; provide clarification to team and escalate exceptions as needed.
• Lead assigned special projects with responsibility for coordination and reporting.
• Support cross-functional communications by sharing updates and gathering input for Department Leader.
• Track project expenses and flag variances for budget adjustments.
• Promote a positive and collaborative work environment through daily team interactions and feedback.
• Enforce safety, quality, and productivity standards; escalate concerns as needed.
• Support training coordination and provide input on team development needs.
• Model professional behavior and reinforce Tribal values in team interactions and guest-facing activities.
• Facilitate safety training participation and reinforce safety protocols during daily operations.
• Make day-to-day operational decisions within established guidelines; escalate complex issues as needed.
• May include supporting vendor coordination, assisting with audits, or leading small-scale facility initiatives.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time

Supervisory Responsibilities

Manage directly and indirectly all employees of the Maintenance Department.  Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education And Experience (Must Be Documented)

• High School Diploma (or GED) required.
• Five years of relevant work experience required. Three (3) years (or equivalent) of Supervisory/Management experience preferred. Combination of education, work and leadership experience will be considered.
• Bachelor’s degree in construction management, Business Administration, or closely related field preferred.

Certification, Licenses And Any Additional Requirements

• Must be 21 years of age.
• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7. 
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1. Tribal Members

                                         2.  Other Native Americans

                                         3. All other ethnic groups