Promotions and Events Manager is responsible for planning and executing property-wide entertainment, including audio/visual strategies, and overseeing all aspects of gaming and non-gaming promotions/specials or VIP events. This includes managing budgets, planning, and executing both on-site and off-site events, all of which drive incremental revenue to the Little Creek Casino Resort property.
Essential Duties And Responsibilities
- Develops, plans, and executes all entertainment events, promotions, and special events to promote or brand casino gaming and resort activities for Little Creek Casino Resort.
- Manages marketing specialists or representatives to execute promotions and special events.
- Supervises the Events and Promotions Specialist, providing direction, oversight, and performance support to ensure successful execution of all promotional and entertainment activities.
- Collaborate with the Marketing Director and Marketing Operations Manager to establish and build comprehensive marketing, entertainment, and event strategic plans, calendars, and budgets, developing individual project briefs and monthly plans in alignment with overall marketing goals and objectives.
- Coordinates with various internal departments (e.g., Sales, Banquets, Facilities, Warehouse, EVS, F&B, Hotel, Security) and external vendors to ensure seamless logistical planning, optimal event center utilization, proper setup, and sufficient staffing for all entertainment, promotions, and special events.
- Assists in submitting, getting approval of, and verifying all promotional rules, contracts, proposals, purchase requisitions, and any other necessary documents to fulfill the planning and execution of a promotion or special event.
- Sources, negotiates, and contracts with promoters, entertainers, and vendors for all necessary items, including audio & video, transportation, security, and promotional items. This includes reviewing and finalizing technical riders (hotel, transportation, catering, production, and any other special needs) to fulfill contractual requests, ensure successful delivery, and maximize return on investment to meet overall company financial goals.
- Process all necessary paperwork for timely payments to entertainers, promoters and vendors.
- Tracks other entertainments throughout the market which could impact ticket sales and revenue, while analyzing industry trends, talent routing, budgeting, and individual show ticket pricing.
- Manages ticket sales system including but not limited to ticket scaling, holds/blocks, sales update, final report/audit, database e-blast/text message.
- Coordinates with the Box Office to provide a high level of guest services and effectively promote entertainment events.
- Manages staffing sufficiently and acts as a contact person to coordinate all entertainment activities from technical/stage crew, security, usher, will call, merchandise sales.
- Coordinates with the Marketing Database team to prepare and approve pro/post forma invoices, and to facilitate entertainment announcements, pre-sales, and advertising campaigns for promotions and events.
- Coordinates with the Marketing team for the production of prints/digitals/media and broadcast/pre-sales blast/mailers/text messages in conjunction with promotions and events.
- Coordinate with all internal departments such as F&B, Hotel, Security, and Facilities, as well as external vendors, to prepare all necessary items and schedule sufficient staffing for promotions and events relatively.
- Remains knowledgeable of industry trends and regional competition, safety enhancements.
- Serves as Little Creek Casino Resort’s primary point of contact for vendors, guests, and internal team members regarding all entertainment, promotions, and special events.
Additional Duties
- Presents to the Marketing Director and Executive team a strategic plan/calendar with relative information on a quarterly basis.
- Communicates and updates casino-wide the current/coming promotions and events monthly.
- Maintains inventory of all promotional items systematically; and cleanliness of promotional stage/area.
- Responsible for casino-wide decoration for holidays or special days or for promotions and events.
Essential Behavioral Expectations
- Maintain confidentiality.
- Accountable to team members and the organization, for example, attends all meetings and training.
- Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
- Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
- Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
- Perform other work-related duties as assigned to support the success of LCCR.
- Learn and implement LCCR’s “7 Waterways” of best guest practices.
- Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
- Demonstrate emotional intelligence in explicit behaviors in interpersonal work relationships with all team members, managers and supervisors, and our guests.
- Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.
Supervisory Responsibilities
Responsible for the overall direction, coordination and evaluation of Events and Promotions Specialist. Carries out supervisor responsibilities in accordance with the policies and applicable laws. Interviews, hires and trains; plans, assigns and directs work; appraises performance; rewards and corrects employees; addresses complaints and resolves problems.
Education And/Or Experience
- Bachelor’s Degree in Business, Marketing, Entertainment or a related field preferred; additional relevant experience may be substitute for the degree.
- At least five years of progressively responsible experience in entertainment management within a medium to large-scale business or corporation OR
- At least five years of experience in a casino promotions and event management within a medium to large scale casino.
Certificates, Licenses, Registrations
Class III Gaming License issued from the Squaxin Island Gaming Commission
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand 2 to 3 hours consecutively at a time, walk and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Why Join Us
Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.
About Little Creek Casino Resort
At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
