Job Functions:

• Responsible for supervising the activities of all F&B Team Members during a shift, ensuring all functional job duties are performed according to established company policies.
• Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests and leads his/her team members to deliver superior service to our guests.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Possesses excellent conflict resolution skills. Communicates any problems or concerns to the Manager or other departments as needed.
• Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
• Maintains thorough communication between shifts.
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
• Properly and thoroughly completes all administrative responsibilities required in his/her role.
• Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
• Maintain high sanitation standards and ensure all Board of Health regulations are adhered to.
• Maintains sufficient materials and products in the work location.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Attends all Management training sessions and seminars as prescribed.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

Job Requirements:

• Possesses complete knowledge of all procedures related to the job.
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Three to five years’ experience in the hospitality field, preferably in beverage operations and/or gaming, with at least 1 year supervisory experience or equivalent training.
• Must have successfully completed and maintained certification in “Serv-Safe”(Food Sanitation Management) and Responsible Alcohol Training within 120 days of employment.
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
• Must be able to use a computer and be fluent in Microsoft Office applications.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must be able to lift at least twenty pounds at one time.
• Must be able to stand and walk for long periods of time, as well as bend, stoop, and twist.
• Must possess a cooperative, helpful, and friendly nature.
• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.