What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Provide strategic leadership and overall direction for all food and beverage operations, including concessions, premium clubs, luxury suites, and catering
• Serve as a trusted partner to the Jacksonville Jaguars, building a strong client relationship through proactive communication, collaboration, operational excellence, and financial accountability
• Lead, develop, and inspire a high performing management team while fostering a culture centered on hospitality, accountability, teamwork, and continuous improvement
• Oversee team members and ensure staffing strategies effectively support operational needs, guest satisfaction, and profitability
• Drive financial performance through effective budgeting, forecasting, cost management, pricing strategies, labor management, inventory controls, and operational planning
• Identify opportunities to enhance the fan and guest experience through innovation, service improvements, food and beverage offerings, and operational efficiencies
• Play a key leadership role in preparing the hospitality operation for the Stadium of the Future and ensuring operational strategies support the long-term vision for the venue
• Develop and maintain strategic vendor partnerships that support quality, consistency, innovation, and operational performance
• Ensure the highest standards of food quality, safety, sanitation, facility maintenance, and overall presentation across the operation
• Maintain compliance with federal, state, and local regulations as well as company standards related to alcohol service, OSHA, employment practices, payroll, and EEO requirements
• Establish systems and controls that support accurate financial reporting, cash handling, inventory management, payroll, and overall operational accountability

More about you

• Bachelor’s degree in business management, hospitality management, or a related field preferred
• 7 to 10 years of progressive leadership experience within high volume food and beverage, hospitality, or contract foodservice operations
• Proven experience leading a large-scale food and beverage operation within a major sports or entertainment venue, ideally with annual revenues exceeding $50 million
• Experience successfully opening, renovating, or transitioning a major sports or entertainment venue is highly preferred
• Strong financial acumen with demonstrated experience managing budgets, forecasts, labor, expenses, and overall operating performance
• Proven ability to build, develop, and lead high performing management teams in complex, fast paced environments
• Strong client relationship management skills with the ability to build credibility and collaborate with senior stakeholders
• Experience supporting sustainability initiatives within a large-scale hospitality or venue environment
• Strong project management, communication, and organizational skills with the ability to lead through significant operational change

Shift details

Days
Evenings
OT as needed