What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Ensure the cleanliness, orderliness, and appearance of the entire hotel by routinely inspecting guest rooms and public areas and ensuring established company and quality standards are met.
• Lead readiness for AAA Four Diamond or higher standards by conducting documented quality audits, coaching associates, monitoring results, and implementing corrective action plans.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance, maintaining appropriate par levels, quality standards, timely service, and budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and availability and coordinate preventive maintenance for guest rooms and public areas.
• Develop, implement, and sustain housekeeping procedures and performance standards, monitoring costs, inventories, quality results, and operational metrics to improve efficiency, sustainability, and the guest experience.
• Maintain professional guest and associate relationships by communicating effectively, demonstrating a positive and adaptable approach, and resolving guest concerns and complaints in a timely manner while supporting applicable green certification standards.

More about you

• Must have a minimum of 3 years previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.
• At least 1 year experience leading housekeeping operations in a luxury hotel environment is preferred. 
• Experience overseeing hotel or commercial laundry operations is required.
• Associate’s degree or equivalent from two-year College or technical school; or equivalent amount of experience.
• Arkansas Gaming Commission License required.

Physical requirements

• Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
• Occasionally required to lift and/or move up to 50 pounds
• Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces

Shift details

Weekends
Holidays