POSITION SUMMARY: 

Supervise the daily operations of all Food & Beverage Department venues during assigned shifts, including bars, casino beverage service, and food outlets. Lead and support Food & Beverage team members to ensure compliance with Title 4 regulations and Cliff Castle Casino Hotel policies and procedures while delivering exceptional guest service. Monitor service standards, team performance, guest satisfaction, and operational efficiency to maintain a positive guest experience and a safe, productive work environment. Position requires working in an environment where smoking is permitted. Must be comfortable with exposure to smoke while performing job duties.

ESSENTIAL DUTIES: 

• Oversee all daily operations in the F&B venues to ensure efficiency, exceptional guest service and guest satisfaction.
• Select, train, direct, schedule, resolve conflicts, and correct staff.
• Monitor bartender performance, including pour accuracy, beverage cost controls, preparation techniques.
• Assign team member responsibilities and monitor service for effectiveness
• Ensure venue compliance with all food, alcohol, safety protocols, department SOPs, and CCCH policies and procedures.
• Maintain knowledge of all CCCH & department special events and promotions
• Maintain knowledge of all menus, all products, equipment, and POS system
• Cover venues as needed during periods of high volume, breaks, call outs
• Complete accurate paperwork in a timely manner, including end of shift reports and issuing NOE’s & attendance notices, performance evaluations, and performance discussions
• Manage guest and Team Member concerns to resolution.
• Ensure venue cleanliness and sanitation is maintained.
• Conduct monthly/annual inventory with accurate recordkeeping.
• Conduct rounds to assigned F& B venues to ensure effective operations.
• Perform other tasks as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

• Required Education: ☐ N/A ☒ H.S. ☐ 2YR ☐ 4YR+   PreferredEducation:☐ H.S. ☐ 2YR  ☐ 4YR+
• Work Experience:
  • Minimum 2 years supervisory experience in a high-volume food and/or beverage venue
• Knowledge, Skills, and Abilities:
  • Microsoft programs and other point‐of‐sale software experience, required.
  • Knowledge of Food and Beverage industry service, ordering, inventory practices, required.
  • Must have strong communication (verbal, written) skills with fluency in English.
  • Verbal Spanish language skills a plus.
  • Must be able to organize, multi‐task, and establish priorities in a fast‐paced environment.
• Professional Licenses & Certifications Requirements:
  • Must have or be able to obtain food handlers certification and alcohol service certification upon hire.
  • Must be 18+ years old and be available for all shifts, including weekends and holidays.
  • Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
  • Must adhere to all Cliff Castle Casino Hotel policies and procedures.
  • Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

The listed requirements provide a general overview of the work expected from team members and are not exhaustive of all responsibilities and duties.