Summary

The Food & Beverage Supervisor is responsible for overseeing the daily operations of food and beverage services within the casino. This role involves managing staff, ensuring high-quality customer service, and maintaining compliance with health and safety regulations. The supervisor will collaborate with kitchen and bar teams to create a diverse and appealing menu, manage inventory, and control costs while maximizing profitability. The Food & Beverage Supervisor will also handle customer inquiries and resolve any issues to ensure a positive dining experience for guests. A F&B Supervisor must possess strong leadership and communication skills, a passion for the hospitality industry, and a deep understanding of food and beverage service standards.

Essential Duties and Responsibilities include the following: 

• Provides consistent, attentive and friendly service to guests.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions in a timely manner.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Addresses and resolves any problems, which may occur during assigned shift (i.e. customer complaints, employee problems, etc.) as much as possible within the job’s authority.
• Maintains a hospitable and team atmosphere with fellow staff.
• Sells alcoholic beverages and food to guests, following RBS guidelines.
• Relays any complaints, problems, or positive remarks to Room Manager or Shift Manager.
• Maintains assigned workstation and section in a sanitary and organized manner.
• Operates, balances and reconciles cash & credit card transactions, and follows proper procedures for closing and balancing till.
• Performs or assists team members/staff in performing duties and teaches customer service skills. 
• Trains new employees and monitors their activity.
• Requisitions supplies and prepares inventories as requested.
• Monitors customer satisfaction of food, service, and atmosphere. 
• Prepares memos and provide written direction to team/staff members.
• Follows established departmental policies and procedures.
• Other duties as assigned.

Requirements

• Minimum 21 years of age
• Completion of Orientation and safety trainings
• Additional trainings as assigned

Supervisory Responsibilities

Directly supervises up to 45 employees in restaurants, bars, and gaming floor. Carries out supervisory responsibilities in accordance with the organization's policies and the applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school preferred and two years specialized experience working in the food services industry; or equivalent combination of education and experience. Knowledge of computers in a Windows based environment is required.  Must have previous experience with a Point of Sale (POS) system. Candidate must have previous customer service experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply-common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission. RBS certification as trained at Rolling Hills Casino.  Food handler's permit from a relevant government agency. Must obtain Title 31 certification as trained by Rolling Hills Casino. Valid state issued Driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands for tasks, handle, or feel; reach with hands and arms; and taste or smell.  The employee frequently is required to talk or hear.  The employee is occasionally required to walk.  The employee must frequently lift and/or move up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and tobacco smoke.  The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities and requirements pertaining to this job are subject to change, as needed