Summary

Supervises and coordinates the activities of the Gaming Department by performing the following duties.

Essential Duties and Responsibilities include the following:

• Responsible for assisting Assistant Gaming Manager with all scheduling for assigned shift.
• Responsible for tracking payroll hours worked by each employee on assigned shift.
• Ensures the proper conduct and integrity of all gaming operations.
• Resolves customer complaints/disputes.
• Sees that gaming procedures and regulations are properly implemented and adhered to.
• Ensures all Gaming personnel are properly trained.
• Delegates projects and responsibilities to Floor Supervisors and monitors their progress.
• Evaluates the work performance of Floor Supervisors.
• Verifies all slot jackpots and short pays in accordance with Rolling Hills Casino current procedures and regulations.
• Responsible for working in conjunction with the Assistant Gaming Manager to organize and implement all special events including Slots and Table Games Tournaments.
• Performs all other duties as assigned by the Assistant Gaming Manager or Casino Manager.
• Must learn, comprehend and comply with all company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
• Working hours are determined by 24-hour schedule and subject to change.
• Other duties may be assigned as needed.

Requirements

• Minimum 21 years of age.

Title 31 Requirements and Responsibilities

All Shift Managers are required to have excellent knowledge of all Title 31 requirements. In conjunction with this, each Shift Supervisor is required to pass a Title 31 examination.

Supervisory Responsibilities

Directly supervises the Assistant Shift Manager, Floor Supervisors, Dealers, Slot Attendants, Assistant Slot Supervisor, and Slot Techs (when Slot Tech Supervisor is not present). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include; training employees, planning, assigning, and directing work for all gaming employees on assigned shift, completing performance evaluations, rewarding and disciplining employees, addressing complaints and resolving problems for employees, as well as guests. Gaming Shift Supervisors are expected to set an example in the workplace and hold themselves to a higher standard.

Qualifications

To perform this job successfully an individual must be at least 21 years of age and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have basic computer aptitude, demonstrate excellent interpersonal, problem solving, and customer service skills. Must show the ability to work under team management approach. Must be willing to work any shift and weekends. The ability to speak a second language a plus.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school. A high school diploma or GED and two-years of supervisory experience may substitute for educational requirements. One year of supervisory experience in a Casino Gaming Department required.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak effectively before groups of guests or employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum customer service.

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission. TipS certification as trained at Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places and risk of electrical shock.

The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, requirements, and expectation pertaining to this job are subject to change and other duties may be assigned.