Summary

This position is responsible for supporting the configuration, monitoring, maintenance, and administration of gaming-related systems and associated IT infrastructure. The role performs routine operational tasks, troubleshooting, documentation, and upgrading support to ensure systems remain available, secure, and compliant. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.  Team, where your experience is our top priority. Every person and detail matters.  

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Serves as an escalation point for gaming systems, system interfaces, and related IT infrastructure.
• Monitor gaming systems, servers, and applications to ensure availability, performance, and compliance.
• Guides architectural planning including monitoring, tuning, patching, and basic configuration changes in accordance with established procedures.
• Evaluates system performance, validations, and reconciliations to support gaming system integrity and regulatory compliance.
• Troubleshoot system and hardware issues, place service calls as needed, and co-authors and implements standard operating procedures (SOPs) for unresolved or critical issues.
• Manages and escalates deployments for gaming and supporting systems.
• Support testing and validation of new or modified gaming systems to ensure functionality and compliance with regulatory standards.
• Develop, document, and maintain procedures related to system usage, monitoring, and operational support.
• Maintain confidentiality of gaming systems, applications, data, and access credentials.
• Manages security architecture, and audit support activities for gaming systems in accordance with internal controls.
• Communicate system status, incidents, and maintenance activities to appropriate stakeholders.
• Support projects related to gaming systems and infrastructure enhancements as assigned.
• May be placed on-call and required to respond during non-scheduled hours to support gaming operations.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS) and applicable gaming regulations.
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

Qualifications

Education And Experience (Must Be Documented)

• High School Diploma or GED required.
• One (1) year of related IT systems, technical support, or operations experience preferred.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7. 
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups