AGE REQUIREMENTS:  21 years or older

Position Summary:

Responsible for directing, coordinating, and overseeing the day-to-day Table Games operations, functions, and personnel on an assigned shift while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees &  guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations.    

Isleta Resort And Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Management Duties:

• Maintains constant awareness of floor activity and monitors and oversees Table Game operations, including guest relations, to successfully achieve a cost effective and profitable department.  
• Resolves, both, internal and external guest issues and problems in a timely and professional manner.
• Monitors players’ buy-ins, win/loss, and play patterns activities.
• Oversees the drop and win to monitor for unusual fluctuations.
• Designs and maintains proper security measures against internal and external cheating, scams, and illegal gambling devices. 
• Places into service and removes from service dice and cards.
• Monitors compliance and helps prepare documents relating to federal currency transaction regulation.
• Monitors and ensures adequate bankroll.
• Maintains supply of cards and dice.
• Opens and closes table bankrolls.
• Enforces department standards, objectives, and policy that are in accordance with the Isleta Resort and Casino’s organizational mission.

Personnel & Administrative Duties:

• Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and directs disciplinary action as warranted.
• Increases the Table Games Department’s effectiveness by recruiting, interviewing, selecting, promoting, training, coaching and counseling. Assigns and delegates work, disciplining, reassigning, and terminating employees as needed.
• Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement. 
• Grants and/or denies PTO Requests as they pertain to scheduling.
• Conducts planning sessions and performance reviews.
• Maintains a skilled, trained, and motivated staff through continuous communication, feedback, and effective customer service training.
• Trains and evaluates new dealers.
• Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities. Trains, conducts planning sessions and performance reviews.
• Ensures an open and welcoming atmosphere that promotes skill enhancement. 
• Gives basic instruction on all Table Games, promotions, and special events. 
• Occasionally performs duties of subordinates and other duties as needed. 

Accountability and Supervision:

Directly supervises Table Games Supervisors and Table Games Dealers.

Initiates and administers supervisory employment actions and responsibilities in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws. Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work. Appraising performance, rewarding and disciplining of employees.

Education and Experience:

• High School Diploma or GED, required
• Associates Degree in Business Administration, Gaming, Hospitality or related field, preferred.
• Five (5) years related Table Gaming experience required; with Supervisory experience preferred. 
• Or equivalent combination of education, training, and experience.

Special Requirements, Licenses, and Certification

• Must be able to acquire and maintain Key Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
• Must be 21 years of age or older.

Knowledge, Skills, and Abilities

• Must possess thorough knowledge of the principles and procedures of all Table Games.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must possess strong critical and analytical thinking skills.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.

Physical Demands and Work Environment

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit, stand, and/or walk for extended periods of time

Working Conditions:

Smoke filled environment, exposure to various lights and sounds. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

The Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.