Description

Come join Mystic Lake Casino Hotel as our Hotel Bell Person! In this opportunity you will greet guests upon arrival and provides prompt assistance with luggage. While opening the doors to our premier casino resort and entertainment destination you will be the first warm welcome every guest has in their memorable experience. Enjoy weekly pay, career growth opportunities, and PTO benefits. This position will work on-call hours, primarily weekend needs.

Job Overview: Assists guests in the areas of Coat Check Operations, and Hotel Bell stand with the loading and unloading of hotel guest luggage and other services; while applying high guest service standards.

Illuminate Your Future: What You’ll Do:

• Greets guests upon arrival and provides prompt assistance with luggage. Opens doors and may escort guests to the registration area.
• Provides guests with information about casino and hotel services, restaurants, and various amenities and answers guest inquiries.
• Inspects hotel rooms with guests to ensure guest satisfaction.
• Assists guests with secure storage and retrieval of luggage, packages, coats, hats, and other items.
• Maintains control log of the movement of luggage and other items.
• Operates P.O.S. register system for processing scooter and wheelchair transactions.
• Prepares cash register shift reports, reconciliation, and cash counts.
• Familiarizes guests with the hotel’s safety features and any in-room amenities.
• Cleans and maintains work area and applicable equipment.
• Processes and delivers guest laundry.
• Tour Bus Load In/Load Out

Required Experience:

• Any combination of education and/or experience in hospitality or related field to equal one year.
• Ability to pass basic math skills test.
• Working knowledge of point of sales and computer operations.
• Ability to read, write, and speak English clearly and effectively

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.