Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Full knowledge of all food and beverage offerings.
• Review any changes to menu and/or specials.
• Greet guests with a positive friendly attitude.
• Bus tables as necessary.
• Prepare and/or delivers guest’s beverage order.
• Promptly deliver guest’s food and beverage order ensuring quality and accuracy
• Attend to guest during their entire dining experience, and all their needs.
• Maintain cleanliness and organization of restaurant and work stations.
• Complete all required side work.
• Follow all Spotlight 29 and Tortoise Rock Casino and departmental safety policies and procedures.
• Maintain appearance standards as outlined in departmental and Spotlight 29 and Tortoise Rock Casino policies.
• Provide courteous service and be cordial to all Team Members and Guests.
• Effectively communicate orally and in writing.
• Responsible for maintaining a consistent regular attendance record.
• Other duties as directed by Management and Supervisors.
• Check tables for clean and proper set up.
• Check floors and surrounding area to ensure clean environment.
• Present menu, answer questions and make suggestions regarding food and service.
• Explain specials and/or special promotions of the day.
• Write guest order on check.
• Relay order to kitchen and serves courses from kitchen and service bars.
• Garnish and decorate dishes preparatory to serving as required.
• Monitor and take action to ensure quality of food temperature, presentation and freshness.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Promote desserts, wines, appetizers, specialty coffees and other items.
• Ladle soup, toss salads, portion pies and desserts, brew coffee and perform other service as determined by the Casino.
• Clear and reset tables at conclusion of each course.
• Present check to customer and request customer to pay cashier/hostess. (Server accepts no casino monies).
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

Education And Experience (Must Be Documented)

• High school diploma or equivalent preferred but not required.
• One to three months related experience and/or training; or equivalent combination of education and experience.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must be at least 18 years of age
• Must obtain a current Food Workers Certificate
• Must possess reasonable ability to communicate in English
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups