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Host / Hostess I

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Position Summary

Under direct supervision of the F&B Supervisor and F&B Front of the House Intern, Host/Hostess I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality. Works efficiently in a team-based environment and must follow Arizona Title 4 Liquor Laws, Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE Internal Controls (ICs), consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Provides excellent guest service to all guests.
  •     Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided.
  •     Accepts and confirms reservations daily. 
  •     Greets and seats guests to their dining table.
  •     Operates Point of Sale (POS) to conduct sales transactions, handles cash and makes change as required.  
  •     Computes bills, itemizes lists and balances tickets.
  •     Responsible for cash handling and tendering checks.
  •     Manages floor seating and schematic set up.
  •     Handles reservation system with accurate maintenance of data base and information. 
  •     Maintains a neat, orderly and stocked host/hostess desk.
  •     Maintains seating charts and organization of reservations including knowledge of dining room and entryway.
  •     Maintains proper attendance in accordance with Casino policy.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
  •     Ensures all menus are wiped down, free of spots or stains, and complete. 
  •     Ensures entry doors are clean, free of debris.
  •     Check with managers to assure there are no large or private parties scheduled.
  •     Distributes and tracks evenly all guests to servers.
  •     Keeps constant contact with the servers and the kitchen team members to obtain a smooth service. 
  •     Must have high energy and a motivated personality.
  •     Due to changes and modification in the job from time to time, we require team member to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.

    • Minimum Qualifications

    Education And Experience

    High school degree or GED preferred, plus recent experience in the restaurant field as a server or host; restaurant must be considered a high-volume table side service restaurant Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation and TIPS certification and obtain and maintain a gaming license; and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Ability to obtain a Food Handler’s card.
  •     Ability to obtain TIPS certification.
  •     Ability to pass Host I Skill Set Testing
  •     Ability to service guests in a professional appearance and manner.
  •     Ability to communicate, read, and writes clearly in basic English.
  •     Ability to demonstrate outstanding guest service at all times.
  •     Strong ability to follow instructions and work in a stressful and busy environment.
  •     Knowledge of cash handling.
  •     Knowledge of dining and food maintenance operations and guest service.
  •     Knowledge of all menu items.
  •     Knowledge of Arizona Title 4 Liquor Laws regarding alcohol service and assertiveness in the enforcement of said alcohol laws.
  •     Knowledge of POS system and or reservations system.
  •     Knowledge of IC and commitment to follow, consistently.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in the casino’s dining room and kitchen area with exposure to heat, fumes, steam, second-hand smoke, and a high noise level. Evenings, graveyards, holidays, and/or weekend work will be required. Extended hours and irregular shifts may also be required.

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    Desert Diamond Casinos

    7350 S Nogales Hwy

    Tucson, AZ 85756

    Gaming Company

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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