Jobs at Desert Diamond Casinos & Entertainment

• Kitchen Service Tech (Engineering/Maintenance)

  Under direct supervision of the Maintenance Supervisor, ensures efficient operation, general maintenance, preventive maintenance, service, and repair of commercial kitchen appliances, refrigeration and equipment.

• Carpenter (Engineering/Maintenance)

  Under direct supervision of the Maintenance Supervisor, responsible for the general carpentry maintenance, repair and remodeling of all casino facilities, grounds and equipment.

• Environmental Services Supervisor (Housekeeping)

  Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control. 

• Executive Casino Host (Sales & Marketing)

  Under direct supervision of the Player Development Manager, is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as develop and establish relationships with guests and encourage property loyalty, repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and guest satisfaction. Responsible for building and maintaining strong relationships with guests, thereby increasing gaming revenue.

• Floor Host (Sales & Marketing)

  Under direct supervision of the Executive Casino Host & Executive Casino Host (Latin Market), is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as develop and establish relationships with guests and encourage property loyalty, repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and guest satisfaction. 

• Food & Beverage Cashier (Food & Beverage)

  Under direct supervision of the Food & Beverage Supervisor, maintains highly efficient and courteous food and beverage operations in a fast-paced setting by greeting guests, anticipating guest’s needs, providing knowledgeable food & beverage service, and providing consistent professional guest service with a positive upbeat personality. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

• Food Court Kitchen Manager (Chefs/Kitchen)

  Under direct supervision of the Executive Sous Chef, is responsible for all aspects of the culinary operations of the food court. Works to continually improve guest and team member satisfaction while maximizing the financial performance in all areas of responsibility. Is responsible for overseeing all food court kitchen areas to ensure that a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Works with Food Court manager to ensure a high quality dining experience for all guests. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

• Grounds Tech (Engineering/Maintenance)

  Under direct supervision of the Maintenance Supervisor, performs routine grounds maintenance that includes trimming, watering, raking, moving, weeding, planting and trash/litter removal.  Operates truck and/or powered grounds equipment. Makes minor irrigation repairs and irrigation timer adjustments.

• Kitchen Service Tech (Engineering/Maintenance)

  Under direct supervision of the Maintenance Supervisor, ensures efficient operation, general maintenance, preventive maintenance, service and repair of commercial kitchen appliances, refrigeration and equipment.

• Lead Cook (Chefs/Kitchen)

  Under direct supervision of the Assistant Sous Chef, prepares food items according to the production sheet for the assigned area. Delegating task/jobs to cooks, firm understanding of menus or prep sheets, advanced knowledge of basic culinary techniques and methods.

• Prep Cook (Chefs/Kitchen)

  Under direct supervision of the Assistant Sous Chef. This position entails prepping food items, learning of cooking/baking techniques and theories, placing stock in proper storage areas, cleaning and maintaining work areas and kitchens, being an understudy of the cook/pastry cook position and overall production for all Food & Beverage venues.

• Prep Cook (Chefs/Kitchen)

  Under direct supervision of the Assistant Sous Chef. This position entails prepping food items, learning of cooking/baking techniques and theories, placing stock in proper storage areas, cleaning and maintaining work areas and kitchens, being an understudy of the cook/pastry cook position and overall production for all Food & Beverage venues.

• Promotions Manager (Sales & Marketing)

  Under direct supervision of the Director of Casino Marketing, creates and implements promotions within the casino to bring guests to the property. Oversees Promotions Coordinators. Maintains confidentiality of all privileged information.

• Room Chef (Chefs/Kitchen)

  Under direct supervision of the Sous Chef, provides supervision and coaching to all Lead Cooks, Cooks, and Kitchen Stewards. Assists in all menu creation, labor control, food cost control, scheduling, ordering and procurement of food/product and daily operations of all food venues.

• Shuttle Driver (Transportation)

  Position Summary:
  Under director supervision of the Transportation Supervisor, responsible for driving guests to and from Tohono O’odham Gaming Enterprise properties.

  This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

   

  Essential Duties & Responsibilities:
  •   Answers phone, makes reservations and maintains reservation calendar.
  •   Schedules arrivals and departures according to time and route schedule.
  •   Returns calls for group schedules, arranges for arrival and departures.
  •   Provides courteous guest service and deals effectively with customer problems/complaints.
  •   Issues complimentary books for shuttle riders.
  •   Conducts daily safety vehicle inspections and reports any unsafe findings to the supervisor.
  •   Protect all vehicle safety equipment, and for providing an environment of cleanliness.
  •   Provide information regarding the Casino Players Club Program.
  •   Prepare and maintain shuttle logs and maintenance records.
  •   Communicate promotional activities at casino and information regarding table games, slots, the restaurant, entertainment.
  •   Ensures shuttle is maintained to reflect a clean, professional appearance to all shuttle riders.
  •   Contributes to a team effort and accomplishes related results as required.
  •   Performs other duties as required.

  Minimum Qualifications:

  Education and Experience
  High school diploma or GED plus 1 year shuttle driver experience. Must have a valid CDL driver’s license with a clean driving record and be insurable (for driving); must have a P-Endorsement. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

   

  Knowledge, Abilities, Skills, and Certifications
  •   Knowledge and excellent guest service.
  •   Knowledge of shuttle driving.
  •   Knowledge of the metro area.
  •   Ability to drive the shuttle vehicle.
  •   Ability to deal with the public effectively.
  •   Ability to communicate casino information.
  •   Ability to work all hours including weekends and holidays.
  •   Ability to write and complete inspection reports.
  •   Ability to communicate, read, and write clearly in basic English.
  •   Ability to demonstrate outstanding guest service at all times.
  •   Ability to make solid decisions and exercise independent judgment.
  •   Ability to complete moderately complex administrative paperwork.
  •   Ability to resolve customer complaints and concerns.
  •   Skill in guest service techniques.
  •   Ability to communicate effectively in the English language, both verbally and in writing.
  •   Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  •   Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  •   Records maintenance skills.

   

  Physical Demands
  While performing the duties of this job, the team member regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds

   

  Work Environment
  Work is performed both indoors and outdoors. Exposure to natural weather conditions and various dusts and mists may occur while performing outdoor duties. Exposure to chemicals may occur. Standing and walking may be on uneven surfaces or unstable ground. Situations where safety-toe shoes, safety goggles, gloves, protective face shields, or hardhats are needed may occur. Some work is performed in a casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
   

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