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Business Analyst (Property Management Systems)

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Description

Job Overview:
The Business Analyst of Management Systems will work as a self-starter who is capable of identifying system needs through integration with end users, create project plans based upon requirements and timelines which they have gathered, able to lead small projects from end to end, play a key role as the power user communicating between end users and strong technical developers, and is able to work across multiple initiatives simultaneously. Additionally, this individual will work extensively with field users to know and understand their business needs and anticipate technology solutions to assist in delivering sound systems solutions.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
  • Responsible for assessing systems, determining problems, providing solutions to issues that arise, maintaining systems and brainstorming possible improvements that can be made to a system in the future.
  • Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application
  • Functions as technical contact for support escalation for all front of house and back of house systems
  • Collaborates with corporate and property IT resources as well as vendors to ensure proper installation, maintenance and day to day operations of system interfaces
  • Corrects system application errors after implementations
  • Engages in quality control procedures to ensure that systems are efficient and operational
  • Ensures that all SOPs and compliance practices are adhered to and assists with any audits throughout the year
  • Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • Bachelors Degree in Business Administration, Computer Science or Related field required
    • OR four (4) years related IT applications work experience required
  • Four (4) years related IT and/or AV work experience in a Casino/Hotel environment required
  • Proven experience in application infrastructure planning and development
  • In-depth knowledge of applicable data privacy practices and laws
  • Working knowledge of current network hardware, protocols, and standards, including Windows, TCP/IP and NAS protocols
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in business-friendly and user-friendly language
  • Willing to work odd and irregular hours including nights, weekends, and holidays
  • Willing to travel and participate in training as recommended or required
  • Must have a valid and current State Drivers License and an insurable driving record for purposes of driving company vehicles as required
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your propertys Human Resources office.
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Wind Creek Chicago Southland

17300 S. Halsted

East Hazel Crest, IL 60429

Hotel Casino
Managed By Wind Creek Hospitality

Wind Creek Chicago Southland

HIT THE CAREER JACKPOT

Leading the industry as one of the fastest-growing casino resort brands, Wind Creek Hospitality has multiple properties located throughout the United States and the Caribbean—including Wind Creek Chicago Southland (slated to open in Fall 2024!).

Wind Creek Chicago Southland will be an entertainment enthusiast’s dream destination—providing Guests with world-class gaming experiences, an onsite hotel, dining, bars, an event facility, and more. With so much to do on property, there’s a wide array of departments to choose from.

We strive to not only provide a first-class experience to our Guests, but also to our Team Members. Wind Creek is a Purpose driven company and as such, we aspire to make a positive impact in the lives of people—including our Guests, our Community and most importantly, our Team Members.

Gambling Problem? Call 1-800-GAMBLER.

Privacy Policy

If you need reasonable accommodation to complete the online application, please contact the Employment Center at 708-787-8877 ext. 3984.

Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.

© 2024 Wind Creek Hospitality. All rights reserved.

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